Great product - delivers as advertised
The experience after the sale matched the sales experience, and that's not very common in software. We were able to gain insights and use the platform to positively impact our bottom line.
By Sean V.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
22 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For nearly 20 years, Sifted has been the leader in parcel spend management, setting the standard with our cutting edge Logistics Intelligence technology. The latest evolution, SiftedAI, uses artificial intelligence to monitor shipping spend, carriers, and contracts, delivering personalized recommendations. Unlike traditional consulting models, SiftedAI continuously scans for anomalies and alerts shippers when action is needed, turning logistics from a costly administrative burden into a competitive advantage. By automating manual tasks and providing real-time insights, Sifted helps keep businesses' parcel operations optimized and running smoothly.
Sifted (sifted.com) has 22 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
22 approved reviews, newest moderated first
The experience after the sale matched the sales experience, and that's not very common in software. We were able to gain insights and use the platform to positively impact our bottom line.
By Sean V.
Good software, bad CS experience. The platform is great, working well, did not have any issues, good setup, etc. In a year from when we started with Sifted though, we have received a renewal invoice (no prior notification or anything, just an invoice). Discussed internally, realized that we do not need the software any longer after we updated our main shipping software. Reached out to Sifted saying we want to cancel the subscription. Appeared to get into a really bad argument on cancellation with the support team, that was eventually completely resolved, but did cause some nerves. With that, would recommend to track your renewal dats carefully. Returning to the software piece - as originally stated, works well and helps to save money.
By Maryia H.
Response from Sifted· Mar 3, 2023
Maryia, I am sorry for this experience. We are improving our client success operations and never want renewals to be a surprise. Thank you for your feedback and please let me know if there is anything we can do now or in the future for you. -Ami Bensman, Chief Experience Officer @ Sifted
Knowledgeable, customer-focused staff Performance-based business model Highly recommend!
By Stephen R.
Response from Sifted· Dec 14, 2020
Thank you, Stephen! We appreciate your business. Please let us know if there's anything we can help with moving forward.
I've been nothing but impressed with the level of expertise and service that VeriShip has provided so far. Their web interface is full of great information and simple to navigate and use. We hope to see some significant savings on our parcel rates, once we get through the negotiation process with our carriers. We're also quickly recouping a lot of extra charges that we've incurred due to address corrections, etc. They are a top notch firm!
By Chris A.
Response from Sifted· Nov 17, 2020
Thank you for taking the time to review us, Chris! We appreciate your business and look forward to working with you on your carrier negotiations!
Easy to use portal and excellent training. The Veriship team has walked us thru the process very effectively
By Jon
Response from Sifted· Nov 16, 2020
Thank you, Jon! We're glad you're finding our platform easy to use! Please let us know if there's anything we can help with moving forward.
No work involved to get money for UPS, FedEX and more delivering packages late. Best thing ever!
By Stephanie
Response from Sifted· Nov 4, 2020
Thank you for taking the time to review us, Stephanie! We're happy to make things easier on you! Please let us know if there's anything else we can help you with in the future.
Excellent interaction with everyone from VeriShip. I appreciate the in-depth meetings. Thank you, Erin
By Erin
Response from Sifted· Sep 14, 2020
Thank you for the review, Erin! Please let us know if there's anything else we can help you with moving forward.
They always do great work for us.
By Belinda
Response from Sifted· Aug 5, 2020
Thank you, Belinda! We appreciate your business.