Good software, pretty bad CS experience
Good software, bad CS experience. The platform is great, working well, did not have any issues, good setup, etc. In a year from when we started with Sifted though, we have received a renewal invoice (no prior notification or anything, just an invoice). Discussed internally, realized that we do not need the software any longer after we updated our main shipping software. Reached out to Sifted saying we want to cancel the subscription. Appeared to get into a really bad argument on cancellation with the support team, that was eventually completely resolved, but did cause some nerves. With that, would recommend to track your renewal dats carefully. Returning to the software piece - as originally stated, works well and helps to save money.
By Maryia H.
Response from Sifted· Mar 3, 2023
Maryia, I am sorry for this experience. We are improving our client success operations and never want renewals to be a surprise. Thank you for your feedback and please let me know if there is anything we can do now or in the future for you. -Ami Bensman, Chief Experience Officer @ Sifted