Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
The Build CardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
584 approved reviews, newest moderated first
I recently called for help with my account and Morgan was very helpful and was able to help me get everything situated
By MELISSA J B.
Response from The Build Card· May 30, 2020
Thank you! We are so glad that you had a great experience with Morgan.
I loved the prompt service in sending out a new card to me
By Tay G.
Response from The Build Card· May 30, 2020
Thanks for the positive feedback! We are always here when you need us.
The representative was courteous and efficient.
By RICHARD H BUIE J.
Response from The Build Card· May 30, 2020
Great! Thank you so much for sharing your experience!
My representative was so sweet. She listened and resolved my problem
By PAMELA W.
Response from The Build Card· May 30, 2020
Thank you for the kind words! We are glad we were able to get your issue resolved. We will give a shout out to the representative who assisted you.
Very helpful and pleasant
By DOMINGO A P.
Response from The Build Card· May 24, 2020
Great! This is just what we want to hear. Thanks for sharing!
The build card is the best. The customer service person was very helpful and patience. Thank you!
By PATRICIA E N.
Response from The Build Card· May 23, 2020
Thanks for the positive feedback! We strive to provide exceptional customer service and appreciate your support.
Without a doubt the sweetest lady I have ever spoken to! Not only did she resolve my issue, but she explained on how I can change my username and password to prevent it from happening again. She even went above and beyond with getting me in a program to get caught up. She lifted a huge weight off my shoulders. I am so very thankful for her!!!
By ANGELINA W.
Response from The Build Card· May 18, 2020
What a great compliment! We are happy to hear you were taken care of and everything worked out for you. We will recognize this representative for her efforts in assisting you. Thanks!
The customer service was great today. The Build card helped me through some hard times. Thank you.
By Customer
Response from The Build Card· May 13, 2020
Thanks for taking the time to share your positive experience with us! We are here for you anytime.
