Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
588 reviews
TermlySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Termly (termly.io) has 588 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
588 approved reviews, newest moderated first
Such a useful tool to have
By Luka B.
Response from Termly· May 5, 2026
Hi Luka, Such a simple statement, but it says a lot, Thank you! We’re glad to hear you’re finding the tool useful. If there’s ever anything we can do to make your experience even better, feel free to reach out. Best Regards, Shravan, The Termly Team
The product is great as is, but support was super helpful when I forgot to cancel my annual subscription and they refunded it without any problems. This is why I will come back when I run a new project in the future. Shout-out to Niño Capangcapangan for being extremely helpful.
By Aleksander Grębosz G.
Response from Termly· Apr 29, 2026
Hi Aleksander, Thank you so much for your kind words and for taking the time to share your experience! We’re really glad to hear that you’re enjoying the product, and it’s even better to know that our support team could step in and help when you needed it. Situations like yours are exactly where we aim to make things as smooth and stress-free as possible. A special thank you for the shout-out to Niño. We’ll be sure to pass along your feedback. He’ll be delighted to know his support made a difference. We truly appreciate your trust, and we’ll be here whenever you’re ready to start your next project! Best Regards, Shravan, The Termly Team
Mark was fast in responding to my support ticket and gave helpful advice.
By Andrew J.
Response from Termly· Apr 22, 2026
Hi Andrew, Thank you for taking the time to share your experience! We’re really glad to hear that Mark was quick to respond and able to provide helpful advice. We’ll be sure to pass along your kind words to him. It will mean a lot. If you ever need assistance again, we’re always here to help. Best Regards, Shravan, The Termly Team
Four stars because it took two reps and over a month for my issue to be resolved. Once a solution was provided, it worked! My client is happy with the results.
By Genevia S.
Response from Termly· Apr 21, 2026
Hi Genevia, Thank you for your honest feedback We really appreciate you taking the time to share your experience. We’re sorry to hear that it took longer than expected and required multiple interactions before reaching a resolution. That’s definitely not the experience we aim to provide, and we understand how important timely support is, especially when it impacts your client. That said, we’re glad to hear that the final solution worked well and that your client is happy with the outcome. That’s ultimately what matters most. Your feedback helps us improve, and we’ll be using it to work on providing faster and more consistent resolutions moving forward. If you ever need assistance again, we’ll do our best to make it a smoother experience from the start. Best regards, Shravan, The Termly Team
It was a relatively easy set-up, and when I purchased the incorrect subscription I was able to contact customer support and get a refund.
By Amari K.
Response from Termly· Apr 17, 2026
Hi Amari, Thank you for sharing your experience! We’re glad to hear that the setup process was smooth for you and that our support team could quickly step in to resolve the subscription issue and process your refund. Making things simple and stress-free is always our goal. If you ever need any help in the future, we’re just a message away. Best Regards, Shravan, The Termly Team.
It is a professional company which customer support is fast and human.
By Digideo U.
Response from Termly· Apr 15, 2026
Hi, Thank you for your kind words! We’re really happy to hear that you found our support both fast and genuinely human. That’s exactly the experience we aim to provide every day. Your feedback truly means a lot to us, and we’ll be sure to share it with the team. If there’s ever anything else we can help you with, don’t hesitate to reach out. We’re always here for you. Thanks again for your support. Best Regards, Shravan, The Termly Team
Truly professional application that enlighten you on the different policies that you need to be aware of. It makes it easy to use. The user interface was very friendly. All in all actually professional and done in a timely fashion. Highly recommend.
By Gregory B.
Response from Termly· Apr 13, 2026
Hi Gregory, Thank you so much for your thoughtful and detailed review! We’re really happy to hear that you found the application both professional and easy to use. Making complex policies clear and accessible, while keeping the interface user-friendly, is exactly what we aim for. So it’s great to know that this came through in your experience. Your recommendation truly means a lot to us, and we’re glad we could deliver everything in a timely manner. If you ever need any assistance, we’re always here to help. Best Regards, Shravan, The Termly Team
John was super knowledgeable and quick to help me.
By Karla
Response from Termly· Apr 10, 2026
Hi Karla, Thank you so much for your kind words! We’re thrilled to hear that John was able to assist you quickly and provide knowledgeable support. I’ll be sure to pass along your feedback—it will definitely make his day 😊 If you ever need anything else, don’t hesitate to reach out. We’re always here to help! Best Regards, Shravan, The Termly Team.
