TermlyReviews of termly.io

Response from Termly· Oct 21, 2026

Hi Rui,  We’re sorry to hear about your experience and understand how frustrating it must be to wait for a resolution after speaking with our team and contacting us through both email and live chat. This is not the level of service we aim to provide. We’d like to look into what happened. I have already responded to your recent emails, and I can also see that you have previously communicated with our support team via our chat platform. I would be very grateful if you could please reply to my email so that we can review the matter further and work towards a resolution. Thank you for your patience and cooperation, and we look forward to hearing from you. Kind regards,  Shravan, The Termly Team.

Response from Termly· Sep 28, 2026

Hi Alin, You asked one clear question and it took far too long to get a clear answer. You shouldn't have had to chase it across several people, and the Tier 2 case closing without a reply to you was our failure. To answer it now: your subscription has been cancelled and you will not be charged on October 15. If any charge does go through, we'll refund it in full. You were also right about the mismatch. When you removed your second website, its license wasn't taken off your subscription, so your dashboard kept showing two even though we told you one. We've raised this internally so it doesn't happen to other customers. I've sent you the same confirmation by email so you have it in writing. Raouia,  Technical Support,  Termly

Response from Termly· Sep 11, 2026

Hi Simone,  Thank you for sharing your feedback, Simone. We’re sorry the partnership did not meet your expectations, and we understand your frustration regarding the disputed referrals. We take affiliate commission concerns seriously and conducted a detailed review with both our affiliate platform provider, Impact, and our internal development team. As a result, we credited every subscription we could verify through the available referral and attribution data. Unfortunately, neither Impact’s tracking data nor our internal records allowed us to confirm that the remaining subscriptions were generated through the required affiliate referral process. We also invited you to provide additional supporting information so we could investigate further, but we did not receive documentation that enabled us to validate those referrals. We recognize that you personally assisted these customers and understand why you expected the subscriptions to be attributed to you. However, to maintain a fair and consistent program for all partners, commissions must be supported by verifiable tracking data. We’re disappointed that we could not reach a resolution that satisfied you. If additional evidence becomes available, we remain open to reviewing it. Best Regards,  Shravan, The Termly Team

Response from Termly· Aug 13, 2026

Hi there,  Thank you for your review.  We are sorry to hear about your experience and would really like to look into what happened. Can you please send us an email to [email protected] with the subject line: Trustpilot.  Thank you and looking forward to fix what went wrong.  Kind regards,  Shravan,  The Termly Team.

Response from Termly· Aug 14, 2026

Hi Clem,  Thank you for your review.  We’re sorry to hear about your experience. We understand how frustrating it is to request a cancellation, see a payment taken afterward, and then feel like your attempts to reach us have gone unanswered. This is certainly not the level of service we aim to provide. We’d appreciate the opportunity to look into what happened and make things right. Please reach out to our support team with your account details and reference this review so we can investigate the cancellation and payment issue directly. You can email us at [email protected].  Thank you for bringing this to our attention. Kind Regards,  Shravan, The Termly Team.

Response from Termly· Jul 24, 2026

Hi Rajat, Thanks for the detailed feedback. To clarify one thing: the Free plan's scope, one policy, HTML-embeddable output, is listed on our pricing page, so nothing about what's included was hidden. That said, I hear the real issue: knowing a feature exists and knowing whether it'll actually fit your specific setup (a Markdown-based site, in your case) are two different things, and that's not something a feature list communicates well on its own. That's a fair gap for us to close, regardless of what's disclosed pricing-wise. I'd like to help directly, reach out to me at [email protected] and I'll see what we can do to get you a version of your policy that actually works for your site. Regards, Raouia Termly Support

Response from Termly· Jul 27, 2026

Hi Rebecca,  Thank you for taking the time to share your experience.  We're very sorry to hear about the frustration you've encountered while trying to reach our support team. This is not the level of service we aim to provide, and we understand how frustrating it can be when you're trying to resolve an issue involving your account and billing. We'd like the opportunity to investigate what happened, including your cancellation request and the email address associated with your account. We have already made sure that your ticket has received a response.  We appreciate your feedback, as it helps us improve both our support processes and the experience we provide to our customers. We hope to have the opportunity to make this right.

Response from Termly· Jul 10, 2026

Hi Brian,  Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be to continue receiving payment reminder emails after deciding not to renew your subscription. Our payment reminder emails are typically sent automatically when a subscription is still active and an upcoming renewal payment cannot be processed. Once a subscription has been successfully canceled, these reminders should no longer be sent. We'd like the opportunity to review what happened in your case and make sure everything has been handled correctly. Since we can't access account details through Trustpilot, please reach out to our support team and include the email address associated with your Termly account. We'll be happy to investigate this for you and ensure your subscription status is correct. Please email us at [email protected].  We appreciate your feedback, as it helps us improve both our service and our communication.