tempramed.comReviews of tempramed.com

Response from tempramed.com· Aug 20, 2026

We completely understand why receiving a product in packaging that appeared unsealed would raise concerns, even if the device itself appeared unused and undamaged. We take product quality very seriously, and every VIVI device is subject to strict quality control procedures to ensure it meets our standards for safety, performance and reliability. In cases where a product is being returned for evaluation, return shipping is generally the responsibility of the customer. That said, we appreciate that your concern relates specifically to the condition in which the package arrived. Therefore our Customer Service team reviewed again the circumstances of order and we will in contact with you to make sure the case is dealt with to your satisfaction. Thank you for bringing this to our attention

Response from tempramed.com· Jul 15, 2026

Dear Judy, Thank you so much for your wonderful review and for sharing your experience. Hearing that you've trusted your VIVI Caps for years means a great deal to us. As someone living with type 1 diabetes, we understand how essential it is to have confidence that your insulin is protected wherever life takes you. We're honored that VIVI has become part of your daily routine and even your emergency preparedness. We're also excited to hear about your new Beta Bionics pump, and it makes perfect sense to keep insulin pens as a backup. If you're now using insulin vials as well, VIVI Med is designed to provide the same trusted temperature protection for vial users. Thank you again for your kind words and for being part of the TempraMed family. Wishing you continued health, confidence, and safe travels with your medications.

Response from tempramed.com· Jun 30, 2026

Dear Robert, We are sorry to see your review and would like the opportunity to better understand your experience. At this stage, we have not been able to verify this review or identify you as a TempraMed customer based on the information provided. We requested additional details through Trustpilot so we could locate the purchase and review the specific case, but we have not yet received a response. Without basic order or purchase information, we are unable to confirm where the product was purchased or properly investigate the concern. TempraMed has thousands of happy customers across the globe, and we take every customer experience seriously. If this review relates to an actual TempraMed purchase, please contact our support team at [email protected] with your order details. We will be happy to review the matter and assist you.

Response from tempramed.com· Jun 21, 2026

We are so glad our team was able to respond quickly and make the process easy for you. Providing fast, caring, and helpful support is very important to us, and it means a lot to know that this was your experience. Thank you for choosing TempraMed and for taking the time to share this.

Response from tempramed.com· Jun 2, 2026

Thank you so much, Claude. We are truly grateful for your kind words and so happy to hear that your VIVI Caps are serving you for more than three years They are built to last for years. Living in Arizona and traveling with insulin makes temperature protection so important, and it means a lot to know that VIVI Cap has continued to support you and give you confidence. Thank you for trusting us and for sharing your experience.

Response from tempramed.com· May 27, 2026

Thank you for your feedback, and we are glad to hear that you were happy with both the product and our customer support.

Response from tempramed.com· May 20, 2026

HI Stephen, Thank you so much for your thoughtful review. We’re very glad to hear that your VIVI Caps are working well and helping protect your in-use insulin pens within the recommended temperature range. Regarding price, we completely understand your comment. VIVI Cap is a long-term protective device, not a disposable cooling pouch or a short-term accessory. When the cost is broken down over years and years of daily use, it becomes a very small daily investment for the peace of mind it provides, especially when protecting medication that is essential, sensitive, and often very expensive. Thank you again for trusting VIVI Cap and for sharing your experience.

Response from tempramed.com· May 20, 2026

We are very sorry for the frustration and inconvenience. You are absolutely right that this is not the experience you should have had. Unfortunately, international shipping is handled by third-party carriers, and from time to time, there are delays or delivery issues outside our direct control. We do understand that the responsibility to support you is ours, and we always do our best to make things right. As soon as we became aware of a problem with your shipment, we arranged for a replacement to be sent. I am confident that your order has been received and that you are now fully satisfied with your purchase. Thank you for bringing this to our attention.