tempramed.comReviews of tempramed.com

Response from tempramed.com· Oct 7, 2026

Dear Gappan, We’re very sorry to hear about your experience, particularly the issue you experienced with the device while traveling. This is not the experience we want any TempraMed customer to have. VIVI Cap is not a new or experimental concept. The technology has undergone extensive scientific testing, validation and trials to confirm its ability to protect temperature sensitive medication from exposure to damaging temperatures. The product has been used by patients around the world for many years. We would really appreciate the opportunity to look into this personally and make it right. Our customer support team will reach out to you directly so we can understand what happened and work toward a solution. We hope you’ll give us the opportunity to resolve this for you. The TempraMed Team

Response from tempramed.com· Jun 30, 2026

Dear Robert, We are sorry to see your review and would like the opportunity to better understand your experience. At this stage, we have not been able to verify this review or identify you as a TempraMed customer based on the information provided. We requested additional details through Trustpilot so we could locate the purchase and review the specific case, but we have not yet received a response. Without basic order or purchase information, we are unable to confirm where the product was purchased or properly investigate the concern. TempraMed has thousands of happy customers across the globe, and we take every customer experience seriously. If this review relates to an actual TempraMed purchase, please contact our support team at [email protected] with your order details. We will be happy to review the matter and assist you.

Response from tempramed.com· Dec 25, 2025

Hi Michael, Thank you for sharing your experience and for your patience while this was being sorted out. We are very sorry for the stress this situation caused, especially with your flex spending account and the timing that you received the refund, which was not in our hands. As requested, your order has now been fully refunded, f you have any further questions or need additional documentation, please feel free to contact us directly at [email protected] so we can assist you promptly.

Response from tempramed.com· Dec 25, 2025

Hi Kathleen, Thank you for sharing your experience we are truly sorry for the delays and frustration you encountered while trying to resolve the issue with your VIVI Cap, especially since it was a gift meant to help with safe insulin travel. Your feedback helped us complete the return and replacement according to our protocol, and we are glad we were ultimately able to resolve this to your satisfaction. We are also reviewing our internal procedures to ensure that future warranty and replacement cases are handled more smoothly and with clearer communication from the start. Your trust is very important to us, and we truly appreciate you bringing this to our attention.

Response from tempramed.com· Aug 25, 2025

Thank you for your message. We understand why you need this quickly. We cannot dispatch to India without a complete, courier-verifiable address. The details provided at checkout were incomplete, so we paused the shipment to prevent loss or return. That safeguard protects your order and makes sure it arrives at the correct destination. Once your details are correct and verified we dispatch on the same day if it doesnt fall on the weekend (unfortunately in this case it did fall on the weekend). We have done everything we can to get this right for you so that your order arrives quickly and safely.

Response from tempramed.com· Aug 6, 2025

Hi Fred, We're genuinely sorry to hear about your experience, but it's important to clarify the facts as they took place. Your VIVI Cap is over 5 years old and well beyond the warranty period. Despite that, our support team remained in contact and offered you a replacement solution purely as a goodwill gesture. Regarding the adapter rings, we responded to your inquiry if any detail was unclear, we apologize, but at no point did we ignore your request. We strive to provide quality service and stand by our products, even years after purchase. This is proven by the hundreds of thousands of users around the world who continue to thrive with their VIVI Caps every day.

Response from tempramed.com· Jul 1, 2025

Thank you for your feedback, and we’re truly sorry for the delay in your delivery we completely understand how frustrating that can be, especially when you’ve paid for expedited shipping. While we do our best to process and ship orders promptly, delivery times are ultimately handled by third-party carriers, and unfortunately, delays can occur that are outside of our control. That said, we take full responsibility for your overall experience and would be happy to follow up with the carrier on your behalf or explore a partial refund for the shipping fee. Please contact our support team at [email protected] so we can make this right.

Response from tempramed.com· Jun 30, 2025

At TempraMed, we are proud to serve hundreds of thousands of customers worldwide who rely on our products to protect their medications. All our products undergo strict quality control and are designed to meet international safety standards they have undergone clinical verifications and are FDA registered. Your safety and satisfaction are our top priorities, and we would appreciate the opportunity to address your concerns directly. Please contact us at [email protected] , or reply here with your details, so we can assist you further.