Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
282 reviews
tempramed.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Protecting medicationsin order to save livesProviding "Last Mile" control and management solutions for all injectable and temperature sensitive pharmaceuticals.
tempramed.com (tempramed.com) has 282 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 18 reviews with 4 stars · Clear filters
Customer support and product is good. Puzzled when asked if the pen was not as secure with part of the collar broken away. Of course it is not - why would you have put it there? It was replaced as it should havd been - should not have asked the question!
By Cabfeegig
Response from tempramed.com· May 27, 2026
Thank you for your feedback, and we are glad to hear that you were happy with both the product and our customer support.
I had a faulty product come through the post, obviously no fault to anyone. I contacted the support team and within weeks the product was replaced with a new one, so far the vivicap working nicely. Thank you
By Julie M.
Response from tempramed.com· Jul 14, 2025
Thank you again for reaching out. We understand your disappointment, and we appreciate the opportunity to respond directly. Please know that we have been actively managing your case since your initial contact. While our replacement process does require specific steps to ensure quality and fairness for all customers, we have handled your request with full attention and according to our protocol. Your replacement has already been processed. We work hard to support every customer who places their trust in us—and your experience matters to us. At the same time, we must also share that your recent comments do not reflect the service we strive to deliver, nor the experience of the hundreds of thousands of satisfied customers across the globe who use VIVI Cap every day to manage their insulin safely and confidently. We are and have been committed to resolving your issue and hope this replacement will restore your confidence in the product. Should you need anything further, our team remains available to assist.
The gadget is good with temperature control. The only disappointment is that the rubber ring inside the tube is rather fagile. Hence, once it wears off, the pen becomes loose and it affects the temperature.
By Ek-Rit
Response from tempramed.com· Apr 25, 2025
Thanks for your feedback – we're glad to hear the temperature control works for you and is making your life easier. We're sorry to learn about the issue with the rubber ring. If you haven't already, please reach out to our customer support team — we’d be happy to assist with a solution to ensure your device performs at its best. Thanks again for helping us improve!
A great aid to keep your insulin at an acceptable temperature. Very good heavy plastic for both parts of the body!
By Mr. John De L.
Response from tempramed.com· Jan 26, 2025
Thanks we are so happy that you are finding your VIVI Cap to be great!
It wasn’t great but very satisfactory.
By Gloria
Response from tempramed.com· Jan 12, 2025
Thank you for sharing your feedback. While we’re glad to hear that your experience was satisfactory, we’re sorry it didn’t fully meet your expectations. At TempraMed, we strive to provide exceptional service, and your comments help us identify areas where we can improve. If there’s anything specific you feel we could have done better, we’d greatly appreciate you sharing your thoughts with us. Your input is invaluable as we work to improve all the time and your input is invaluable.
Love my Vivi caps! I would have given a 5 star review but I did have to reach out via email and make an online post regarding a missing item before my issue was resolved. However, I did get a positive resolution and would highly recommend TempraMed!!
By April
Response from tempramed.com· Dec 31, 2024
Hi April. Thanks for the review. Unfortunately sometimes these things happen with shipping but I certainly am pleased that we were able to settle the issue for you fast and to your satisfaction.
Good (albeit pricey) product. Fast shipping. Only smaller issue was that TemperaMed somehow managed to instruct DHL to send the shipment to an incorrect address (different from what was on my order confirmation). However, I managed to get DHL to deliver to the correct address, so it all ended well.
By MCM
Response from tempramed.com· Jul 10, 2024
Great to hear it all worked out and the important fact is that your insulin is protected and you are pleased with your purchase.
Post gr8 customer service provided by Ms Alina, Im changing my review. She kept a constant follow up and made sure that issue is resolved and product gets delivered to me. I used the VIVI Cap, its a bit helpful but not keeping the temperature that an insuline supposed to at. It just maintained around 26°C (while I was sitting in office where AC was on) for 2hrs whereas the required temp is 15° to 20°C. Its good enough for travelling for shorter duration specially if driving in hot weather. Therefore, 3 stars for Ms Alina and 1 for product. Perhaps company can work on to improve their product.
By Afifa R.
Response from tempramed.com· Mar 6, 2024
Hi Afifa, We have been in touch with and you have received service from our customer support who solved your problem to your satisfaction. I am sure you are pleased with the product and I regret you had delivery issues. Unfortunately with international deliveries sometimes this happens. If there is anything else we can help you with please do let us know.
