System76Reviews of system76.com

Computer had major problems from the beginning and could not get response from support. After almost two weeks I returned it.

I really love my new computer. It was packed well and delivery was very convenient. My only issue was the graphics card. It was not screwed into the housing. This was a minor fix on my end but it would have been more convenient for me if it had been attached correctly.

Firstly, I have a good opinion of System76 as a whole - both in hardware and software (Pop! OS) categories. I liked that the process to order was smooth and fast. However, I did not particularly enjoy the lack of up-to-date tracking while my order was in processing, somewhat to very opaque overall "in progress" state the entire time until all of a sudden it was tested, packed, and shipped at once. I also was not entirely satisfied with how opaque the parts selection was. In particular, I ordered an AMD powered desktop with an AM5 socket, and the only motherboard option presented to me was "with WiFi7 + Bluetooth 5" or not. So, it was rather disappointing to receive the item and find out that the motherboard installed was an ASRock device, which are currently in the news as being the culprit behind a significant number of ruined CPUs and Motherboards due to electrical failures. I understand that the primary market that System76 caters to is not necessarily gamers, however it would be a positive change to indicate that thermal performance may be severely impacted by the mostly solid design of the outer shell, as well as the incomplete forced air cooling system design for the CPU. The cooling system on the device that I received consisted of a single forced air exhaust fan and a rather large cooling fin stack within the cooling shroud, notably a forced air intake fan was not included. I have no doubt that the system was well integrated, and the build quality appeared to be stellar, but due to these concerns I had to return the device out of an abundance of caution before even first power-on.

Great Product. Personal Support.

Recently ordered a Thelio Mira custom. The ordering process was simple but the identity verification process--although understandable--was a bit excessive and required me to go back and forth with the fraud prevention team several times instead of doing everything in one go. Build time and shipping were acceptable. One annoying last note is that System76 lags behind in posting full system specs for their laptops and desktops and the full specs aren't on their main website but are posted on a different site altogether.

Overall experience was good. Ended up returning the product as I didn't need it. The returns were easy but the return shipping was quoted as $14, but a total of $56 were deducted from the account. Also, there was no email update stating that the refund was provided until I asked them.

The website and experience was great. Only drawback was the code, which I totally understand but I did get concerned if was going to delay things but it didn't as thanks with the support team took care of it.

UPS is still charging the import taxes to end user and items are being returned. This situation was already confirmed that UPS would not do so but keeps ongoing