System76Reviews of system76.com

I had an issue with my Gazelle 17" freezing up and I could not figure out why, so I summited a Support Ticket with the log files and received a response from Francis in Support the same day. They said it was an issue with the GPU and said I needed to send it in for repair the next morning I had the shipping label and shipped it. My laptop came up missing during shipment to System76. They started an investigation right away at the end of the investigation the shipper couldn't find my laptop so System76 said i could exept one that was very similar to mine or build another one with in a budget. I built an Adder WS 17" and it is an upgrade from the Gazelle I had and I love it very much. System 76 was there from start to finish and fast about everything they did. I have nothing but Graditude and respect for everyone at System76. I will be A System76 Customer for Life. On a seperate note, Pop OS! is the best I love working and playing with it.

I bought the top Oryx 4K device in 2023. At the start, the Wi-Fi was bad, while all my other devices worked fine with the Wi-Fi I have. Over time, some updates happened and it became better. Also, the desktop GUI was extremely sluggish on battery — I couldn’t use the laptop at all without the power cable connected. After some updates back and forth, that issue got fixed. Fan noise: It’s terrible. No fixes helped. I tried what the internet suggested — it still sucks. Updates: Sometimes updates happened, but then the device wouldn’t boot. I had to manually clean up the boot sector or run repair commands. Given that the company controls the full device stack, I wouldn’t expect such issues to happen at all. The above is enough reason not to buy their devices. But it gets worse. I bought it from the US to the EU. It took a month to deliver the device, so the warranty started when they shipped it — effectively giving me only 11 months. On top of that, the EU has a law that sets the minimum warranty at 2 years for such devices (AFAIK), so I’m not sure how they’re even allowed to operate in the EU. After 10 months, the laptop died. I checked — I was sure the motherboard was dead. At first, they claimed the laptop was broken before the warranty period — a first attempt to dodge responsibility. But after I pointed out that it wasn’t, they agreed. I reported the issue (with a ticket, uploaded video, etc.) while the laptop was still under warranty. But because shipping took time, they claimed it was out of warranty by the time they received it. They charged me for diagnostics and said they would replace the display for $600. I asked directly if that would fix the problem — no answer. I also pointed out that other people had exactly the same issue. I decided to avoid this obvious scam. They asked for $200 to send the laptop back. I got the device back and gave it to a local diagnostics shop — they confirmed it was not the display, but the motherboard. Conclusion Given the timing, payments for delivery and taxes, and the clear scam attempts, there is no reason to ever buy from them in the EU.

My laptop motherboard had and issue and Emma did a FANTASTIC job of shepherding my laptop through, even though I was on the last couple weeks of my warranty. I have owned several System76 laptops over the past 10 years, one is 6 years old and still working fine. I always buy my computers here exclusively. Now I do want to echo one of the other reviewers. Its touch and go depending on what support agent you get. Emma is AMAZING, but when other agents intervened in the ticket I did get the feeling they had not read the full history. A bit of training for the support team would be useful. Thank you System76! You guys are top notch.

their POP-OS is really great ! really a step forward in user experience!