Superior PropaneReviews of superiorpropane.com

If I could give no stars, I would. We were renting a propane tank for our home in Loganton, PA from Superior Plus Propane for 10 years. We sold the house in March 2025 and immediately terminated our service. We continue to get bills for the yearly rental fee of the tank. And now we're getting late fees attached. We have talked with customer service which sent us an email stating a request to terminate the service is pending contacting the new home owners. Wait . . . What?!?!

If I could give less than a one star I would. This is the most unreliable company who has no problem leaving their customers for weeks without propane, and not having heat or hot water in the freezing cold temperatures of the winter months. The absolute worst customer service who make false promises and have zero accountability for their actions. You cannot ever speak directly with a manager or someone in charge, they have their phone system set up that way to hide behind. They offer the cheapest price but have the absolute worst service and now that they’ve realized they cannot accommodate all their customers, they purposes piss you off so you leave them. You are better off paying a higher price for a reliable company. They cannot hold up to any agreement/ promises they state in their contracts. I was left without heat and hot water for 10 days and finally had to cancel my services with them. They couldn’t care less about their customers. Whatever you do, do not ever sign up with superior propane. You will regret it within the first 3 months.

Run don't walk from this company. They are now Canadian owned and US is low priority service. During the cold snap we monitor our propane and with 2 weeks remaining began calling for refill. Two days NO ANSWER. Finally 3rd day told at least 3 weeks for delivery, if then. Not acceptable. Finally found corporate office and emailed them. Promised delivery in 2 weeks and on the last day of the two days we got a delivery. Changed providers and they refused to pick up tanks. Finally after a month of hounding corporate the tanks were picked up. Three weeks later refund for unused propane. Even delivery driver said they treat customers terribly but they do treat their drivers well. Just don't use these people. You will literally be left out in the cold.

TERRIBLE! They may tell you they monitor the tanks, but that means nothing in terms of getting gas. They told us at 30% it triggers a delivery, they didn't mention that the delivery may take another month or more. There was a huge storm coming, we were at 19%, it had been 2 weeks since the 30% triggered, we didn't get it for another 2 weeks. They turned off their phones and refused to take calls except for emergencies. The emergency folk said the office refused calls and they couldn't actually tell me if and when I would get a delivery. They claimed to have no delivery list. if you called corporate you would get a voicemail that they won't take any calls.

Would give a zero if possible. Tank rental increased from $178.00/mo to $336.00/mo because we do not fill often enough?? Ridiculous! Received recent bill for tank rental, paid and called for have tank filled. I was asked if I wanted to pay balance owing of over $600.00 informed them I had just paid the $336.00 bill for tank rental and they said there was an unpaid balance for 2024for tank rental which they have added between $4.00 and $6.00 per month for late fees since March 2024. Not once did we receive notice of past due and was not added to 2 yearly bills since. We had paid the amount in 2024 but they say their records don't show it. I cancelled them today. Come get your tank. I am done Poor Poor customer service and poor billing accounting.

I have been fighting with superior plus propane ever since I moved to my new house in 2022 due to high rates, missed deliveries and hidden charges. Now they placed a tank reader and you would think this would help them do a better job. Well I’m about to run out of propane so I called the office Monday morning and I was told they would come Wednesday and i have not received any response yet. I am sick of dealing with superior propane. It’s time to change companies.

Je n'ai jamais eu affaire avec une entreprise ayant un service à la clientèle aussi piteux. Quatre mois pour répondre à une lettre... Minable.

I would also give this company zero stars if possible. There is 7% left in our tank. We have had a delivery showing as "scheduled" for a month. There is snow on the ground, and we can't turn on our fireplace. Our stove also runs on propane, so we have been having to conserve. Does this company want to make less money? They just really don't care at all.