Superior PropaneReviews of superiorpropane.com

I Called the the location near me to get help with my gas logs not working, and I needed someone to come out to find the problem, because we have an ice storm coming this weekend, and that’s my only reliable heat source. I was on hold about 20 minutes before someone finally answered. I told the lady my problem, she told me the tech would call me back, because she was on a call. Never received a call back. So I decided to call back and was still on hold another 30 min. I finally hung up the call. Apparently there customer service needs an upgrade to people that are concerned with their customers needs and try to help you. I will be looking into another propane gas provider that will actually pick up the phone when you call them and not have to listen to there recorded advertisement for long periods of time, just for them to finally answer to tell you someone will call you back. Crazy🤬

I've been dealing with this company for over a decade. The first problem that I had with them had to do with them charging me way more than I could have been paying. I got a tip from someone who saw what I was being charged. That individual told me to call and complain and request a different rate. I didn't know there were various options. After 1-2 phone calls, I got my rate reduced by half. It was great that I got that decrease, but why was a paying so much more for so many years? I had one other issue with them last year, but winter conditions played a part in it, so I'll not document it here. However, awhile back I got notice that I was going to start receiving automatic delivery of my propane. I contacted them and indicated that I did not ask or want that because I am often not living at that dwelling in the winter. They made note of that and said that I would not be on automatic delivery. A month ago, while I was out of the country, I receive notice that I'm soon to receive an automatic delivery. I contacted them and was reassured that I indeed was not in the system on automatic delivery and need not worry about getting a delivery. I got a delivery anyway. And a bill. I sent them several emails and two weeks passed before I received an explanation that pretty much said, sorry for the inconvenience; we made a mistake. They made no effort whatsoever to compensate me for an expense I wasn't ready to pay for at this time. It's their near complete disregard for my many emails and frustration that is most upsetting.