Superior PropaneReviews of superiorpropane.com

Been on hold for 50min. Been having issues trying to pay a bill, customer service is extremely lacking. But I can get through to their collections agency instantly. There should be an authority to keep these companies accountable.

Barrie Ontario I thought that as a large company, when you advise a delivery date you stick to it. This has NEVER HAPPENED! I was below 30 (as requested by Superior) the last 2 deliveries and was given a delivery date when I booked online. You eventually do deliver but never at the scheduled time. The group I was involved with left for a Superior competitor but I kept 3 with Superior. When I talked with the leader of the group that switched I had no good reason to stay but I guess I enjoy the abuse. It would be very nice if you sent me a delivery schedule and stuck to it! It’s never happened so I wonder why give a schedule. Does Superior management endorse a delivery schedule that is NEVER MET? I think there needs to be a management that understands service and not the price of their shares. Customers are losing trust. It will probably take a lot more customers leaving to shake them up. I guess they don’t read the reviews. SAD!

Poor phone communication, very long wait times. Contract is not signed by anyone at their company, makes me question if it is valid so I cancel without a fee perhaps ?? Get this, our original supplier started in July 2000. I still have that contract and it clearly states they ( propane supplier) owns the tank and are responsible for excavating it when it it removed. Superior Plus is trying to get me to dig it up and they will pick it up for $250. They will not respond to me to have this service cancelled, so I have filed with NYS Attorney General. And I am hoping not only will they be digging it up at their cost, they may pay me just to get rid of me.

This company assumed my name when I purchased a house- I had no idea why they were sending me a bill for several hundred when we never used propane. I called and the service lady said that it was a rental fee and that it was a stupid fee and that the company needed to stop those fees so she retracted the fee. I thought moving forward we would just pay for the gas we used -but 3 years later I get a bill for $433. When I called I was told it was rental fees again. I asked to have the account closed and the fee waved because I didn’t understand this process, never signed up for an account, and wasn’t aware that this was continuing since I hadn’t received a bill in 3 years. The man on the phone(Mike) said he would write off the total $433 and would have someone call me to cancel the account and pick up the full tanks. They never called! When I called back the lady I talked to jumped down my throat and said they would not write off the total or close the account for me. She was very combative and hung up the phone when I gave it back to her. I have been told that it’s very hard to get away from this company once they get hold of you. That they never called back so you cannot close your account and they can continue to bill you. PLEASE DONT LET THEM GET YOU TOO! Don’t trust Downeast energy or their parent company Superior propane. They are a nightmare

DO NOT and I mean DO NOT sign up with these guys. Prior to Superior Plus buying them, they were a great company! NOW forget it. They charge you for nothing because they can. We have been with them for 8 years and rented a 120gal tank for $65/Yr and once Superior Plus bought them, the rates are now $200/Yr. They claim inactivity and force you to purchase your tank size in gas annually or in my case 120Gal. And if you don’t, they charge you for it anyway. Guess what Superior, bye bye, natural gas just went in and you are now out! Find another option if you don’t have natural gas. Buy your own tank and have it filled but not by these guys. Nothing in writing and they make up rules to get money. Come get your tank Superior and don’t even think about charging for the pickup, good luck!

Horrible company. I have been calling to swap services to a new company since December of 2025. They tell me a manager has to call me back. Never has happened. Almost one year of this. We have gone to almost zero gas and me having to find VP’s in the company to call to get someone out here when we are on an auto fill pre pay program. They take the money but don’t want to give you the product. They cancel at least 3 to 5 times before actually coming blaming all from weather to drivers confusion. One day they heard my dog inside my home and instead of knocking on the door they lied and said she was outside. HORRIBLE

Wish I could give negative stars. Horrible customer service, you have to pay almost as much to get an expedited delivery as you do for the gas. What’s sad is that they have gobbled up all the small companies so we have to use them. Prices are horrendous and they have us all in a chock hold because we need gas for heat and warm water.

If you want to deal with zero customer service, double the price of propane than other providers, and strong arm policies, Osterman Propane is your company! I have been a customer for several years, dealt with their poor customer service follow-up for convenience, but my last interaction is it with them. I called twice in the first week of June to have someone come out and move the tank due to zoning issues. I explained the emergency need, twice. No call backs, ever. So I contacted Suburban Propane. No only did they fix my problem, move the tank, but also came in at half the price I was paying Osterman. Half the freaking price for propane. They had everything done within a week. Its now July 9th, a month after I reached out to Osterman, and I called to cancel my account and was told there was a $250 tank pickup fee. hahaha. You can't make this crap up. Its $250 for them to come out, take their tank away because of their lack of service for their customers. Your company is a joke, and no wonder you have a 1 star rating across hundreds of reviews online. BTW, I will be disputing your $250 fee, and reviewing this experience across every online platform that will accept one.