Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I'd give a zero star if I could. Horrible to deal with, took forever to get everything up and running and whatever you do don't let them touch your roof if anything needs to be done to it to install the solar system. Try and find a roofer/solar installer if at all possible otherwise you're stuck between roofers not wanting to get involved to fix or point out problems that a solar company did and of course the solar company doesn't think anything is wrong with the work they did to the roof. Wish I'd never gotten solar panels installed. It's expensive and huge expense having them removed/reinstalled to fix a roof.

I am writing to express my extreme dissatisfaction and frustration with the lackluster customer service I have received regarding the malfunctioning panels I purchased from your company. The prolonged wait for a resolution to this issue, coupled with a staggering $2,000 bill, has left me incredibly dissatisfied as a customer. First and foremost, the extended wait time for a resolution is simply unacceptable. It has been months since I initially reported the malfunctioning panels, and the lack of progress in resolving this issue is both disheartening and inconvenient. I expected better customer service and a more timely response to address the problem. Furthermore, the financial burden I am facing due to the malfunctioning panels is significant. I entrusted your company to provide reliable and long-lasting products, yet after only 7 years of installation, the panels have failed to function properly. As a result, I am left with a hefty bill that I should not have to bear. I kindly request an immediate and effective resolution to this matter. I insist on a thorough examination of the panels and a comprehensive plan to rectify the situation promptly. I also expect a fair adjustment to the bill, considering the inconvenience and financial strain caused by the malfunctioning panels. If this issue is not promptly addressed and resolved to my satisfaction, I will have no choice but to escalate my complaint to higher authorities, consumer protection agencies, and share my experience on various review platforms. I trust that your company values its customers and their satisfaction, and I hope to see swift action in rectifying this situation. I look forward to your immediate response and a resolution that will restore my faith in your company's commitment to customer service.

Absolutely the worst company. If you use their services READ YOUR CONTRACT! We had this service and thought everything ok until we sold our home. They literally told me we couldn’t just cancel service, we would not own our system unless we bought them for 30,000. If we’d finished the contract out we still wouldn’t own them. Was told we could literally be held hostage in our home by their equipment if buyers couldn’t take them over, and made us pay additional 300. Just to have the buyers take over the lease. THEY ALSO TOOK ALL OF OUR TAX CREDITS!!! Disgusting treatment.

Customer service non-existent. Original sales person ghosted me after the installation was done. The panels were installed two months ago and my electric bill is down maybe 30%. So I’m actually paying more per month. I just wanted to run it by Sunpower to make sure the installation was correct but they just ignore all type of communication.

I followed up again today on my so called opened case and they could not even find the correct information related to my opened case. They kept saying that for some odd reason a new case was not created for my recent issue and they added the notes to old case number. They rep said he was not sure why they did not create a new case number for my issue from august and created request that no one has even looked at it. Now I'm wondering if I selected the correct company for my Solar panels.They are still providing excuses on why they are behind, They need to get with the problem and get my system functioning at 100%

The initial process from sales to contract signing was great. Kyle with sales and Sue with the project coordination really got through the installation schedule very fast and efficiently. Problems started when they arrived for the installation. The panels were not installed per the drawings. The inside flex conduit was stretched like a water hose pulling the wiring from my breaker panels based on how stretched it was. Multiple holes were left in my walls which are still unpatched. When I brought this up to the sales dep. they came out the following week and explained that they needed to add another switch because of the distance but wouldn’t unless I said something. Then of course I paid cash for the system and upon turning it on and immediately not working, everyone had gone silent. The sales rep quit, the project manager has said it’s not his issue and to talk to customer service ( on multiple occasions). When contacted tech support to submit service tickets to get it to work they even mentioned a ticket should have been submitted after energizing the system but of course the project coordinator doesn’t care so he didn’t. The poor customer service staff try extremely hard to help, but are met with the same , if not worse response from their supervisors to relay to me, which has been ‘we will get back to you’ which they never do. Now I’m sitting with 50k worth of solar panels on my roof , completely dead and useless, and never worked., and the only response I get is ‘our next appt is in October you want to cancel it ?! ( the install was in July!) and that's just to check the system, who knows when it'll be working. Definitely the worst experience I’ve ever encountered with any company. And what makes it worse is that while the reps try to help, you can hear in their voice they’re met with the same arrogance and helplessness from their own team. SunPowers long history is what brought me to buy their panels, but this has been a nightmare of a company to deal with and it seems now I'm stuck with them.

18 months!! That's how long it took Sunpower to get our solar system approved. They installed the panels in Feb.2022 and they sat useless on our roof for the next 18 months while Sunpower kept messing up installation details, permitting and inspections. They kept naming mistakes over and over and over. You would think they would know how to get a solar system approved since that's all they do? Very unprofessional!

12 year cash system, now down for 6 months. Inverter failed again. About every few years. All the promises and lies. Called every 2 weeks or so. They even ask me for contractors. Fact is they pulled out of the east coast and probably the country. I have spoken to all of my old contractors and they informed me they dont pay. I have contacted BBB, I am pritty sure a lawyer is next. The contract is for 20 years. I feel for all of you.