Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

HORRIBLE! MY SYSTEM HAS NOT BEEN WORKING for over 5 months. I have had at least 15-20 calls to Sunpower. Always "kicking the can down the road", NOthing ever gets done. ON phone now with a where I customer service rep has a foreign accent, and I HEAR ROOSTERS IN THE BACKGROUND! Horrible, horrible company. DO NOT USE THEM. I am writing this while on hold, and wouldn't you know it the line gets disconnected? These crooks need to be sued!!!!

Sunpower has probably the worse customer service I have ever encountered. One of my clients asked me for a solar company and I referred them Sunpower because I thought they were responsive. I filled out the referral application to get a gift card and Sunpower would not honor it, they said the solar panels were installed before your referral credit was claimed.. keep in mind that I don't check in with my client daily regarding when her solar panels were installed... why would I? It's not a daily conversation. Thank you for the update but it has been over a month and we still have not heard anything, look at the year i got solar, and look at the client year that received and installed solar. The referral is very obvious

I purchased my solar panels through Sunpower specifically for their warranty. It stated they offer a "complete confidence warranty" that if a component needed to be replaced under warranty they were the only company that covered all associated costs with the repair. Which included installation. THEY LIED!! My microinverters and communication system failed. I found a company that was certified through SunPower to do the warranty work. Only to be told I was responsible for the installation. The parts were covered, but NOT the labor. This is not what's being shared on your website. BUYER BEWARE. I contacted support, and they're claiming that since I paid off my solar panel system, that is how it works. They also stated that if I was leasing the system, then they would pay for everything. This makes zero sense, and I am very unhappy with this bait and switch warranty.

I recently had sunpower installed but wasn't able to get a connection through. Despite the setback, sunpower tried their best to provide a solution. This review is for Mike Leporati and his diligent/effort in providing the best service possible. Mike went above and beyond, ensuring the device is in an optimal working state and even provided invaluable inputs in how to maximize the system.

Just spoke to their Customer Service Representative again regarding an issue with my panel not generating power since mid July. The CSR started the conversation coughing as if she just woke up. No excuses at all. I told her about the issue with my panel and asked her for an update(was told 3 weeks ago their technical team will fix the issue remotely and would give me an update last week but no response from them so I contacted them again). The CSR could not give me a clear response. She told me to wait some more as they are having backlogs. I asked the CSR why they have to let their customers wait that long without giving them updates. She just told me, “you’re not the only one!” I pay them on time as well as pay my electric company. Up to now my solar has not generated power and not even one of their technicians has come to my house to check the system.

SunPower Customer Service is unbelievably unreliable for a Top Solar Company to claim on their website, “One Warranty, Zero Worries. Hassle-free replacement, repair or reimbursement for any defective panel. Complete Confidence Warranty covers your whole system (not just the panels), so you never have to wonder which company to contact.” My inverter which is under warranty, stopped working on May 24, 2023. Technician came out June 12, 2023 determined immediately that the inverter needed replacement and would call in for an RMA. On July 12, 2023 called for a status, they said 4-6 weeks. Aug. 22, 2023, called for status, “Ron” said he would call me back as he was working with the RMA team. He did not call me back. Aug. 28, 2023, called again, still no explanation on why this issue is not being resolved. I resorted to opening a complaint on BBB on Sept. 5, 2023. On Sept. 14, 2023, I receive an email from an “Escalations Specialist” for a phone call appointment on Sept. 16, 2023, the phone rang once and when I answered there was nothing. I immediately call back and left a voicemail. Also sent an email, but no response till this day, Sept. 25, 2023. All I want is a replacement inverter, no need for someone to call me or not call me in this case. Is this company not the top company it claims? Like I said, just replace the inverter already or come up with a different solution, like possibly replacing the obviously poor designed string inverter to micro inverters or have a repair team fix the broken inverter if there is a supply issue. Let me constructive here. I believe this is a management issue and no one is taking responsibility to be accountable. After seeing all the complaints dating back years to the present, how can this go unnoticed. Please have the “Escalations Manager” email or call me not a specialist, as that clearly is a waste of that person’s time. This is my Sept. 19 followup email to ES. "K**, Not sure why you are avoiding to call or email me back. Just call me Weds Sep 20, 9am. Or, give me another schedule. I’m eager to see what progress if any you made trying to get an RMA for my inverter replacement. If you don’t have the time, please pass this ticket to someone else. All I want is a reasonable resolution to be communicated." Sept. 26, reviewed SunPower response. Replied to email with SunPower Case #03342190 Escalation Specialist email address. Sept. 26, 1332hrs, received call from ES. he said there is a supply issue and that he is in contact with engineering team, to see if a different brand is compatible for the current set up. Will take 3-5 business days and he will reach out to me when he finds out. I'm thankful he finally called but hope in the future SunPower can be more proactive in communicating, escalating and finding resolutions without customers having to react.

Sunpower is not worthy of one star..my roof is leaking .I had the solar panels installed in 2016 my roof was only 2 years old. They checked my roof to see if it qualified they checked my attic and they gave the ok for installation..I should not have any leaks in my roof. They expect me to pay a ridiculous about of money to remove my panels so I can fix my roof.Other solar company will take down the panels with no charge to the customer..there customer service is also a nightmare. People beware they only care about money not you the customer..

TERRIBLE customer service. Called support because their old box stopped working when we changed our WiFi password. Couldn't update the password on the box except by using their app and a physical USB-C to ethernet cable, which I had to purchase. Tried two, neither worked. Phone support was useless and essentially read me back the instructions in the manual, which incidentally I wasn't missing. I emailed customer support THREE times with NO response whatsoever. Meanwhile, our solar panels are for all intents and purposes bricked. Use another solar company.