Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

I have had my sub Zero for 1.5 years. I have the one with a single door and the freezer below (BI-36U/S/TH-RH). Its a great refrigerator but it has a design flaw. When you shut the door it knocks the freezer door ajar. You will not realize it until you sit down on the sofa with a beer and hear it start dinging at you. In addition, we just realized we now have a freon leak. The inside of the unit has a chemical smell and we have eliminated every other issue we can think of. I have had the warranty repair guys out to address the first issue... which is still an issue. I will be calling them out again for the latter issue tomorrow. I do have one recommendation, if you decide to purchase this product make sure you pay the extra for the professional installation... If you don't it will impact your warranty. With that said, I think my next purchase will be another Thermador.

The controls on the microwave drawers do not light up. Hence, at night we have to turn on the kitchen ceiling lights and then bend down to the drawer front to see the controls. Very poor design, especially given the price.

Recently completed kitchen Reno with all Wolf appliances. 1) several product delivery delays. 2) was charged an extra delivery fee to have gas range measured by the counter manufacturer 3) would not recommend gas range top for family use. It scratches very easily and will end not looking anything like the one you saw in the showroom. 4) Wolf online customer service is very poor. When I wrote them to find out what my options were to remedy the range scratches I had to follow up with them 3 times and I still don’t have a proper response.

Our 5 Year Old Sub-Zero side by side Fridge Freezer Compressor has Blown up! This is a very expensive, only 5 year old fridge and the compressor has apparently blown up! No rhyme or reason best explanation is, "luck of the draw"! I do not recommend this brand. I cannot tell you how utterly disappointed we are 7 days before Christmas to be told parts have to be ordered and there is no time line for repair dates. Absolutely left feeling disgusted with this extraordinary fridge failing after such a short time.

I purchased a brand new 48 in wolf range. Unit showed up with a broken oven. Unit showed up with missing bolts and brackets. Now weeks go by, servicer comes and replaces the thermometer. Oven still is not working correctly. Now I am told I need to have the servicer out again. Let me repeat, brand new unit, used oven first time to realize it was broken. Wolfs response to continue to have its customers sit with a unit that doesn’t work, decrease their warranty period as now this unit has been installed not working correctly for almost three months, to then suggest I need to have the servicer come again, I need to interrupt my work day again , to pay someone to come here if the range needs to be pulled out. It’s consumer fraud to sell over 10k range that does not work right and over the holidays have your costumers wait months and months and go through a fix process when they purchased a brand new range!!!!!! This range should be replaced and the customer should not have to continue dealing with this given the price. Worst customer service ever!!!

The under counter freezer drawers have been nothing but trouble. Now they tell me the ice maker needs to be replaced but, while we wait, the freezer temperature has slowly risen to 25+ degrees, so obviously something else wrong. Can’t come repair for a week- I’m getting rid of them!

One of the worst customer experiences I have ever had. The arrogance of the organization is evident from the fact they will not allow you to reach a human, they limit the phone choices to delivery, repair, or payment. For all of the money for this product, they tell you when your kitchen is ready and when they will install. Absolutely no customer service

I furnished my new kitchen with all Wolf appliances which I thought would last a long time. Unfortunately, I was wrong. I have had my subzero refrigerator break down and had to have service five times. I’ve had my wall oven breakdown and repair man came twice. I have coffee maker, which had to be returned twice. Now my induction two burner is not working. I’ve done all the troubleshooting for what was written to do before calling for service. It’s a shame that I spent such a big amount on these appliances. I’ve had GE appliances, which had no problem for years as a matter fact I have a refrigerator, that still hasn’t broken down and it’s about 30 years that is in my garage. I have friends and family that are redoing their kitchen and ask me about these appliances. I am now steering them away from wolf and subzero. It’s so disappointing. Below are they gonna ask what dates I have experienced these problems. Too many dates to mention, but I will put today’s date my induction stove.