Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

Bought a subzero fridge which was so expensive. Freezer just stopped working and getting any maintenance help feels Impossible!

New, expensive 48" Subzero fridge/ freezer combo from dealer showroom was purchased from Howard Payne Co. with new warranty based on features and detailed information shown on manufacturer's website at that time. Upon professional installation by dealer, appliance yielded annoying rattle inside, diminished but not eliminated by 3rd party repairman installing manufacturer's "fix-it kit" (told kit is generally unknown to public). Shortly after installation, I repeatedly notified manufacturer in timely fashion by phone and online regarding separate issue that unit fails to meet website specifications, namely that WiFi is shown as a standard feature of our specific Refrig/Freezer models but told date of manufacture is too old for published specs to apply. IMO any reputable manufacturer should satisfy customer by furnishing their proprietary WiFi modules, but SubZero refused to honor published specs. Isn't honesty the only policy? Shame on SubZero! Asked dealer to take up WiFi issue with manufacturer but this request went nowhere also. Now wish we had purchased competitive Monogram/ GE products instead, based on our 50 years of wonderful experience and perfect reliability with GE large appliances (now owned by Haier but still great). In contrast, our Monogram induction cooktop from Payne Co. is perfect!

Spent a FORTUNE on a full Wolf/Subzero kitchen. We were also considering Bosch. We were sold on Wolf/Subzero because they supposedly have better support, and years down the road you can always get your appliance fixed. Well, 1.5 DAYS after the microwave was installed, it broke. 2.5 MONTHS later, we are still waiting on the "High-end Service" (yeah, right) people to fix the microwave. It takes months for them to get parts in, and another MONTH to schedule an appointment once the part does arrive. We also have a problem with the Subzero freezer door mechanism that needs to be repaired. The freezer is at least functional, but it's been a couple months waiting for that repair as well. Support for Wolf/Subzero SUCKS horribly. If we knew then, what we know now, we would have gone Bosch (and saved several thousands of $).

PURCHASED NEW ZUB-ZERO 24" FREEZER AND INSTALLED IT DEC 2022. THE DEVICE WOULD OCCASIONALLY SOUND LIKE AN AIRPLANE IN FLIGHT. VERY ANNOYING. THE BOX APPLIANCE COMPANY REPAIR MAN WAS DISPATCHED TO SOLVE THE NOISE ISSUE. OVER THE NEXT 2 YEARS THEY REPLACED A FAN, TIGHTENED PANELS AND WERE PLANNING ON REPLACING AN ADDITIONAL FAN THAT THE REPAIRMAN FELT MIGHT BE THE CAUSE OF THE NOISE. UNFORTUNATELY AT THIS POINT SUB-ZERO WASN'T INTERESTED IN FIXING THE PROBLEM AND CALLED THE REPAIRMAN OFF SAYING THIS IS A NORMAL SOUND. SO IF YOU DON'T MIND YOUR FREEZER SOUNDING LIKE AN AIRPLANE PROPELLER FROM TIME TO TIME IT'S A PRETTY NICE FREEZER.

2024 Wolf 48" Range : large oven door glass shattered rendering oven unusable till door is replaced. How does this even happen??? 2024 Wolf M series wall oven: Self cleaning function is near useless, running now for second time in two days. Wolf customer service recommends hand scrubbing with an oven cleaner... REALLY???

The controls on the microwave drawers do not light up. Hence, at night we have to turn on the kitchen ceiling lights and then bend down to the drawer front to see the controls. Very poor design, especially given the price.

We have had ongoing issues with our fridge since June 2021 (now January 2022!) which have yet to be resolved. From what I can see, there are only two engineers that cover our area and they do not seem to carry parts and have come up with varying ideas as to what the problem is - without fixing it!!! Get absolutely nowhere with customer service. This is a £10k fridge. Wish we had a Miele, Fischer & Playkel, Zanussi or pretty much anything else as it would have been fixed within a week or replaced. Have written to CEO Craig Davies but if you look him up, he is obviously too busy driving racing cars to be bothered about customer satisfaction. Would strongly advise against buying - the quality really doesn't match the cost and the service/repairs are absolutely appalling given the price they charge. Also fridge really isn't that special!!!!

Trying to get a SZ fridge serviced. No one in the area services appliances which were not purchased from them. On hold waiting for customer service over 5 minutes.