Great customer service and easy online…
Great customer service and easy online ordering
By Scott R.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Masterspaparts.com has thousands of official Master Spa, Down East Spa, Twilight Spa, and Legacy Spa parts. Your replacement parts are in stock and ready to be shipped. We only ship new authentic replacement parts.Master Spa Parts on line catalog will allow you to quickly find what you're looking for. Every part in our catalog can be easily ordered online via a secure transaction server.
Master Spa Parts, Inc. (masterspaparts.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
133 approved reviews, newest moderated first
Great customer service and easy online ordering
By Scott R.
Easy ordering and saves previous orders so can easily reorder when needed.
By Bruce
Fast order fulfillment, and excellent tracking. Also, prices seemed very fair and reasonable.
By Ann T.
Product was exactly what I wanted and delivered quickly with excellent order tracking. It is now installed and working well.
By Robert C.
Our local spa dealer wanted to sell me a whole new lift assist to fix a bent pole. Master Spa Parts had the parts available at an excellent price so I could fix it myself and save money. I'm so glad I found them.
By Tom N.
Text advice was great! Answers to my questions, link to purchase part, fast shipping! Thank you
By Shelley V.
The headrest I ordered were perfect size and came very quickly. I would use these folks again.
By Denise C.
Excellent professional company with superb communication throughout.
By Edward W.