storage.comReviews of storage.com

The staff were all personable, knowledgeable and helpful. The location is on a very busy thoroughfare. West bound users may have difficulty making the left turn into the entrance. East bound you have to be in the far right lane to make the right turn. The unit I rented is inside. Though the dimensions are accurate it's smaller than I thought.

Fantastic location, good prices, easy access. The only reason I didn't give 5 stars is I didn't have a lock on my unit and had to buy my own

The storage for my RV was good and I felt safe with the facility.The staff was friendly and professional.

The representative I spoke with was very helpful and great at explaining everything to me.

I was in immediate need of a storage facility, so I found storage.com online. Plus: their website was easy to navigate, and the user experience was very positive. It was fast and easy to locate a nearby facility, and just as easy to reserve an available storage space. MINUS: The first facility (BA Self Storage in Los Angeles) was open, but there was no staff in their office. A sign on the window stated that they were on-site doing maintenance, and gave a number to call for service. I called the number and left a voicemail. After waiting five minutes, I called a second time, again leaving a voicemail. After waiting another ten minutes, I decided to call storage.com for service. Plus: I reached a storage.com representative almost immediately. I told that I'd been waiting fifteen minutes for service at the facility-- the rep apologized and offered to call the facility personally. He placed he on hold and called the facility. Someone finally showed up as I waited on hold-- he didn't greet me or apologize for keeping me waiting, he just walked into the office. Plus: I decided that I wanted to do business anyplace other than BA Self Storage. When the rep got back on the phone, he asked if I was being served. I told him yes, but that I'd rather go to another facility . The rep was not only very professional in handling my request, he also quickly reserved another space that had just become available less thana mile away. Plus: The second facility, Extra Space Storage in Hollywood, was a 180-degree turn from BA Self Storage. The manager, Martin, greeted me upon arrival, asked about my needs for storage and gave me available options. I'd chosen a space and completed our transaction in less time than it took for anyone at BA Self Storage to even show up to the office. An occasional review of storage.com's network of clients should ensure a consistent level of professionalism and quality of service. If not for the considerable ding from BA Self Storage, this would be a five-star review. Still, I'd recommend storage.com to anyone who needs a nearby storage facility.

Steve was very pleasant and helpful from the outset. I would have given him a 5 but the last star depends on the units and service on site and whether they provide a consistent experience. If they are like Steve, I am not worried.

I am moving to Atlanta in November 2015 so I will be close to where I am going to be a resident .

Called and was upset and the person made me feel at ease found what I wanted and he wasn't pushy really patient