Excellent customer service.
Excellent customer service.
By CHRYSTEN N.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Excellent customer service.
By CHRYSTEN N.
Angel answered all my questions. She was prompt, courteous and very polite
By Michael B.
The screening procedure is smooth. The customer service is professional and helpful
By MURPHY H.
Smooth process, tasks came at an appropriate pace and the UI was easy to fill out. Only 1 thing that confused me was the need for 2 applications, where some had overlap in information, leading me to think that I got sent a duplicate by mistake. But I cleared this up with a call and the person helping me was super helpful.
By Leo
It was a fast and very easy process
By NICHOLAS F.
The instructions were right on and that made this experience move smooth.
By Yukia N.
Sterling Staff is extremely professional and helpful. It was a pleasure working with them once again.
By Irene O.
Thank You for the correspondences throughout the hiring process.
By Richard H.