Incompetent staff
Lazy and Incompetent, go elsewhere
By Sophie G.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Lazy and Incompetent, go elsewhere
By Sophie G.
When I reached out to address some question regarding the background check, the representative was very knowledgeable and professional answering all my questions. I felt the background process was addressed and completed very quickly!
By C. C.
I had to call twice to inquire status and the level of service was amazing. Thank you!
By Rene F.
The work was done quickly. If l am not mistaking I think it was done in less than 2 days.
By Mamadou S.
After uploading my documents, I realized there were additional documents to send. Unsure of how to upload them, I reached out to the support team. I sincerely appreciate their prompt assistance, which ensured a smooth completion of my background check process. Thank you for your support!
By ROSTAMI
Process was great. Never did it like this.
By Lionel M.
Sterling was very kind and helpful. They sent me an email with my background check.
By Brenda G.
I had to drive back to the lab for additional testing that was originally missed. I was treated with a concerned and assurance that the requested data was included on the original request and to call on site if I had additional concerns
By Jacquelyn W.