Very courteous and kind person from the call center , Professional in answereing my questions and respectfull . Thanks
The call center employees very knowledgeble in answering questions professionally. Thanks
By V.JAY
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
The call center employees very knowledgeble in answering questions professionally. Thanks
By V.JAY
The instructions were very easy to follow. The information was to the point. All in all a wonderful experience. I recommend Sterling to anyone and everyone looking for employment.
By James H.
I was unable to access my documentation and upon reaching out to Sterling, I was greeted by the nicest, caring and concerned representative who answered my questions quickly and gave me peace of mind.
By Nykelle S.
Great vibes leadership & positive communication
By douglas L.
Fast and very helpful and answered my question! Easy to follow instructions.
By Lupe P.
The lady who answered the phone was very nice.
By Amy C.
I have used Sterling on a number of occasions. The technology and service had been seamless and efficient.
By DC
Great customer service. Very kind staff.
By JUSTIN B.