Quick & Thorough
I love the fact that Sterling is quick & thorough . Responded immediately with my request.
By Tonya G.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
I love the fact that Sterling is quick & thorough . Responded immediately with my request.
By Tonya G.
The screening was fairly quick, information was easy to enter, and when I called to ask for clarification on a couple of things, representative was friendly and helpful. I also appreciate the status update feature.
By Kelly R.
My experience with customer service support was great. They helped me get my issues taken care of as quickly and as well as possible. Thank you
By G.m.d.
I created a support case after I experienced a challenge with the data entry process. I was pleasantly surprised when a tech support representative contacted me within 2 hours, and on the weekend nevertheless. We were able to resolve the matter quickly so the background check could proceed.
By Tom I.
Customer service was very helpful.
By Jeffrey S.
The process was very easy for me instead of filling out 5 or more pages.
By BOMMAN T.
Very good people to work with
By Lawrence G.
I don't remember her name. But I was very flustered because I couldn't log in. She was very calming and polite. I appreciate her professionalism.
By Chardonae D.