Timeliness and responsiveness was key…
Timeliness and responsiveness was key for me!
By Shawn M.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Timeliness and responsiveness was key for me!
By Shawn M.
I was impressed with the process and how easy it was to navigate. I also was impressed with the response when I had questions!
By Lauren P.
Great and fast communication
By Roosevelt B.
Very professional service and pleasant to speak with. Thank you making things so easy to navigate.
By Jeremy A.
Really felt like challenging my background and previous work experience instead of collaborating to confirm my previous work experience. They also could not get in contact with my previous work's HR, when when i contacted HR, no one had called them. Emails and other things made it seem like Sterling didn't believe that I had entered correct work experience which really leaves a sour taste in the mouth of candidates who worked hard to get a new job.
By Andy R.
The staff at Sterling was very efficient and kept me up to date with what needed to be done in the process. Follow up was quick!
By Steven L.
Easy to get in contact with. Understandable and quick to correct the issue.
By Deon F.
Quick responses to my questions..Less than 24 hours. Very professional....
By David V.