Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
183 reviews
StepUP Stair PartsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
183 approved reviews, newest moderated first
Beautiful product that shipped quickly. Can't wait to see it installed.
By Anita
Response from StepUP Stair Parts· Apr 18, 2026
We thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you or others you recommend to us in the future. Always enjoy the before and after pictures if you are willing to email to us.
Great communication, affordable prices, and fast shipping. Highly recommend over other online stair companies I have used previously. Product came in good condition and exactly as ordered.
By Angela H.
Response from StepUP Stair Parts· Apr 18, 2026
We thank you Angela for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you and others you recommend to us in the future.
I'm very pleased with this company and the materials I purchased from them!
By Jeff W.
Response from StepUP Stair Parts· Apr 18, 2026
We thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you or others you recommend to us in the future.
I received pre-purchase consultation to MSN sure that I had all of the parts I needed to complete the job. The materials were excellent quality and were shipped quickly. I am a very happy buyer.
By PSW
Response from StepUP Stair Parts· Apr 18, 2026
We thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you or others you recommend to us in the future.
Product great quality & craftsmanship. Not a fan of shop app or the non existent updates.
By Tim O.
Response from StepUP Stair Parts· Apr 18, 2026
Tim, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We look forward to serving you in the future; perhaps you can order directly on our website more easily.
Excellent quality
By chris M.
Response from StepUP Stair Parts· Apr 18, 2026
Chris, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality stair parts. We look forward to serving you in the future.
I had a question about my order and they responded quickly to my inquiry! The product arrived in a timely manner and was a perfect match! Will definitely use this company for future projects!
By Terry
Response from StepUP Stair Parts· Apr 18, 2026
Terry, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and are excited to provide exactly what you need in past order. We look forward to serving you in the future.
We have made three orders and the service and shipping is great.
By Tom B.
Response from StepUP Stair Parts· Apr 18, 2026
Tom, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and are excited to provide exactly what you need in the past few orders. We look forward to serving you in the future.
