StepprsReviews of stepprs.com

Response from Stepprs· Oct 11, 2025

Hey Glenn, I’m really sorry to hear you weren’t impressed with the insoles, especially given the cost. That’s definitely not the experience we want for our customers. Please email us at [email protected] with the subject line “Trustpilot – Glenn”, and we’ll personally review your order to help make this right, whether that’s a refund or another solution. Thank you for your honest feedback, it helps us improve. – The Stepprs Team

Response from Stepprs· Oct 11, 2025

Hi Terry, Thanks for your feedback. I’m sorry to hear your Stepprs weren’t comfortable, that’s not the experience we want for anyone who tries them. Everyone’s feet are different, and sometimes the acupressure design can feel a bit unusual or firm at first, though we completely understand if they just didn’t feel right for you. Please reach out to us at [email protected] with your order details so we can help you with a return or refund under our 90-day money-back guarantee. – The Stepprs Team

Response from Stepprs· Oct 11, 2025

Hi M, Thank you for your honest feedback. I really appreciate your kind words about the company, though I’m sorry to hear the insoles haven’t helped with your plantar fasciitis pain despite trying them in different shoes. It’s disappointing when something that works well for others doesn’t bring the same relief, especially when you’ve made the effort to give them multiple tries. Please email us at [email protected] with your order details and mention “Trustpilot – M Rans” so we can arrange a refund under our 90-day money-back guarantee. We truly value you giving Stepprs a try and wish the results had been better for you. – The Stepprs Team