Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
These are INCREDIBLY uncomfortable. Shipping took 4 weeks. I was drawn in by the egg ad on instagram and I can’t tell you how much I hate these insoles. I need arch support but this is an awful way to get it. Sticking with my Dr. Scholls inserts.
By Melissa M.
At first I didn’t get my order, I contacted the company and I complained about it, but very nice and politely costumer service responded me by replacing my order. I’m very happy 😊
By Marcela
Having placed my order for a pair of Their famous pain reliving Insoles two weeks ago I still have not received anything. I've emailed them to find out exactly what is going on, but they never replied. I have a tracking number which is totally useless as it is un-traceable. I feel like I've been Scammed. I will never order online again.
By Kim.
Steppers (or whatever the real company name in China is) hypes these inserts as if their designers know as much as Podiatrists. They don't have expertise remotely close to what true professionals have. They try to sell us on a half dozen ways it will resolve our walking or running issues and foot pain related to it and it's utter nonsense. I purchased them because they were less expensive than New Balance inserts, a fraction of what a doctor's orthotics run you, and conceivably they would be comfortable. They are. They do offer you some cushioning. Two thousand reviews gave them a 3.5 rating for comfort. A good product would get 4.8 reviews. They are in no way therapeutic and Steppers shouldn't be allowed to present them as such. Additionally, the delivery took weeks and weeks to get to my home and the SHOP transit software I was advised would reveal it's delivery status was nearly useless. I never truly knew what was happening with the delivery and all it's hold-ups, not even after it was in the United States! Nobody should have to tolerate what they put consumers through. I won't bother trying to get a refund from the clowns though. That could take until I'm late into my years as a senior citizen!
By David S.
I like my insoles their very comforable
By efrem M.
Amazing customer service all issues resolved
By Alex P.
I ordered the wrong size of insoles. Customer service immediately responded to my mistake and replaced the insoles WITHOUT CHARGE.
By Paul J.
Reading the advertisement for these, I was really excited that these would actually work. Unfortunately, these aren't any different than any other inserts I've tried. Aside from the bumps, Dr.Scholl's and other various generic brands that I've used in the past, they're all about the same as far as comfort and how long it takes before my feet are feeling the same as before. (About 2-3 days.) Nice job getting me to buy these with your claims.
By Bummed O.
