Startechtel.comReviews of startechtel.com

Response from Startechtel.com· Apr 27, 2017

We appreciate your business, Gary. Unfortunately, shipping is handled through a third party and they determine the shipping costs, not us. We understand and share your frustration with the high costs of shipping, but, sadly, it is out of our control. The prices seem to continue to go up, especially on overnight packages, similar to the expedited package we shipped to you. Please understand that we do our best to keep costs at a minimum and we often lose money on shipping as a whole. Again, thank you for your business.

Response from Startechtel.com· Apr 25, 2017

Thank you for your feedback, Thomas. We do apologize that the phones you received were defective and we will look into the matter. Per our warranty, we can replace these phones for you. Please call 800-564-8045 at your earliest convenience so we can resolve the situation and provide you with the proper equipment.