Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
We received everything we ordered without any damage.
By Beth D.
Response from Stair Warehouse· Jan 15, 2026
Thank you so much for your 5-star review and kind words, Beth. We truly appreciate your business and would love to see a photo if you have a chance. Blessings, Shawn
Ease of the site and amazing shipping.
By James B.
Response from Stair Warehouse· Jan 20, 2026
Thank you for your kind words, James. We’re thrilled to hear that you enjoyed your experience, and we truly appreciate your business. Best regards, Shawn
I ordered, you shipped. Order was correct and packaged well. Shipping was fast, a smidge pricey; but I am no logistical expert, that’s probably what UPS charges you. I appreciate not having to call to follow up and getting what I ordered quickly.
By Ryan H.
Response from Stair Warehouse· Jan 12, 2026
Thank you so much for the kind review and 5-star rating, Ryan. We truly appreciate your business, and if you happen to take any photos, we’d love to see them. Blessings, Shawn
Quick turnaround. Good product.
By RK
Response from Stair Warehouse· Jan 12, 2026
Thank you for the great review! We truly appreciate your business and your feedback. Please don’t hesitate to reach out if you need anything in the future. — Shawn | 832-797-8229
Ordered Parts for a contempary stair railing. Customer Service was very helpful in determining the materials required. Everything arrived well packaged and in a timely manner. I had 3-16' handrails that came in by freight. They were perfectly straight and undamaged or blemished. Top quality product. Would deifinitely recommend and use again
By Tony G.
Response from Stair Warehouse· Dec 24, 2025
Thank you so much for the 5-star review and your kind words. We truly appreciate your business, Tony. Please feel free to call me anytime at 832-797-8219.
We have had a really good experience working with Stair Warehouse over the last two years. Helpful staff and great products.
By Eric H.
Response from Stair Warehouse· Dec 22, 2025
Thank you so much for your great review and kind encouragement, Eric. We truly appreciate your business. Merry Christmas! ~ Shawn 832-797-8219
The stair warehouse website was easy to use in ordering the supplies for my railing. All items were shipped in a few days after I ordered them. They sent me emails with the tracking numbers, waiting for the packages to arrive.
By Tony J.
Response from Stair Warehouse· Dec 13, 2025
Thank you so much for your kind review, Tony. We truly appreciate your business and would love to see photos if you get a chance. Enjoy the rest of your weekend! ~ Shawn
They followed up after shipping and helped me find a missing package that wasn’t missing but got placed with other stuff ! They checked their warehouse and responded quickly and all is well ! Thanks for answering the phone and following up on our order !
By David M.
Response from Stair Warehouse· Dec 10, 2025
Thank you for the kind review, David. We truly appreciate your business and are glad to hear you’re happy with everything. Blessings, ~ Shawn
