Best experience ever.
I cannot say enough good things about the Springboard team. You guys are absolutely amazing!
By Matty
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
108 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Caring, empathetic, kind, and super knowledgable team members who feel in-house without the overhead! Canada and USA-based moms who bring incredible skills to the table, not just good email writing.
Springboard CX (springboardhq.com) has 108 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
108 approved reviews, newest moderated first
I cannot say enough good things about the Springboard team. You guys are absolutely amazing!
By Matty
Great team, thanks for everything! Nader was excellent
By Travis S.
Springboard has been essential in giving me time back to scale my business and help my employees be the best they can be.
By Liam R.
I own and operate 3 e-commerce businesses and I outsourced every single inbox to Springboard. I’m so happy I found a partner I can trust that is going to take care of my customers the way I expect them to be taken care of. I plan on growing my team through them and I’m so excited for it
By Chris T.
I'd all but given up on finding customer service help until Stephanie Jesppersson from Springboard came into the picture. Exceptional customer service seems to be a lost art, but Stephanie proved to us there are still people and companies out there that can provide the level of customer service we expect and want to give our customers. Our company standards are very high and for the first time, we can sleep at night knowing Stephanie and her team are executing beautifully on our customer service wishes. Prompt, warm, friendly, empathetic, helpful, dependable and resourceful are just a few of the words I would use to describe Stephanie and her customer service style. She is able to have her own voice but still represent us as a company. We are beyond grateful for her help and only wish we had found her and Springboard sooner!
By Jessica M.
Without this team, I don’t know where we’d be! The responses are high quality, in a timely manner and our agents jumped in super fast. Thank you to the Springboard team and Jimmy specifically.
By Samantha C.
Thank you, thank you! Ever since I hired Springboard, I freed up so much time. I have the utmost confidence with these guys. A special thank you goes out to Nick and Denise!
By Haddad Electronic S.
Cannot say enough good things about this company. Thank you for everything springboard team, especially Jennifer and Mel!
By Chams H.