Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
108 reviews
Springboard CXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Caring, empathetic, kind, and super knowledgable team members who feel in-house without the overhead! Canada and USA-based moms who bring incredible skills to the table, not just good email writing.
Springboard CX (springboardhq.com) has 108 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
108 approved reviews, newest moderated first
We partnered with Springboard to manage customer support for a growing e-commerce brand. From on-boarding to over a year working together, the experience has been first class. The team at Springboard feels like an extension of our internal team. They’re invested in the brand and its success, responsive and collaborative, agile and adaptive. The integrity, passion, and partnership they bring to the table elevated our customer service exponentially.
By Kara W.
The Spring Board team is absolutely amazing! They have learned our policies, tone of voice, and have been able to support our customers so well. The team makes our customers feel heard, valued, and resolves any problems incredibly quickly. They've exceeded my expectations, and I'm incredibly excited to continue working with their team!
By simone B.
Seamless integration into the team and project Working with Springboard has been amazing for a small startup that is moving and changing quickly. They dove right into our project from day 1 and work the day-to-day thoroughly and autonomously, which is an immense help for us as we have a lean team. Given the unpredictability of growth at a startup, they scale up quickly and efficiently so we are not left with gaps. They are also, perhaps more importantly, real people who are personable, caring, and professional. Highly recommend them!
By Hyojin P.
This template can be customized based on the specific BPO services you are reviewing. If you have a particular BPO company in mind, feel free to provide more details, and I can tailor the review further!
By Entertainment C.
Springboard is the single most worthwhile expense every month. We absolutely love the agents we work with and they feel like a part of our family. Not only do they deliver exceptional customer support, but they are very quick to adapt to the daily changes and challenges of a scaling DTC brand and can easily update processes to align with new needs. I feel lucky to work with them <3
By Rose from P.
The Springboard team is amazing! Taking the CSR work off our hands and leaning on their great experience in the CPG field of how to deal with all sorts of customers. It has been a pleasure to work with them and they have connected us with different service providers in E-comm to improve our customer experience outside of their scope of work. So glad we found them!
By Sam
We've had the absolute pleasure of working with the Springboard CX team for over a year. Their commitment to team collaboration and customer service has driven remarkable success for our brand. I've personally worked with well over 15 external partners, and Springboard CX is hands down the best-of-the-best. Couldn't recommend them enough!
By Audra
An excellent experience with the Springboard team. Their team was wonderfully driven and keen to support my company with their service. I would absolutely work with them again.
By Cole
