Great service and great team!
Great service and great team!
By Allen D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
108 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Caring, empathetic, kind, and super knowledgable team members who feel in-house without the overhead! Canada and USA-based moms who bring incredible skills to the table, not just good email writing.
Springboard CX (springboardhq.com) has 108 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
108 approved reviews, newest moderated first
Great service and great team!
By Allen D.
We were drowning in customer support emails until Jonathan and his team stepped in. We have now added live chat and other functions since Springboard has been incorporated. The reviews on our website speaking so highly of our customer support are proof his team is taking our brand to the next level. Highly recommend.
By Amy D.
Jonathan and his team are some of the best in the business. They have alleviated a ton of headaches and added some "method to the mayhem" for our brand. I highly recommend them if you're exploring 3rd party support options!
By Paul B.
The only customer service solution I trust. Jonathan runs an incredible business and team. I would not let anyone else touch my inbox!
By Megan
It's been a great relief to have their team take over our CS, they are on top of it and very responsive to our needs/asks!
By Allison C.
Springboard has been a game changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!
By Kaitlin J.
Springboard improved our customer support at a pivotal time for our company. We were experiencing shipping delays and had accrued a hefty backlog. Jonathan and the Springboard team were able to quickly get our response times within SLA. We continue to benefit from their timely communication and receptiveness to new operating procedures. Highly recommend!
By Gina B.
I Have used similar companies in the past and switched to Springboard 5 months ago. The services provided are like night and day!!! Will never leave, these guys are it! Thank you Jonathan!”
By Ryan G.