Springboard CXReviews of springboardhq.com

Fantastic service. Springboard feels like part of our internal team and we can breathe easy knowing all customer service related inquires are taken care of in a timely manner. Highly recommend!

Springboardhq is a Canadian/US company with all their support staff locally which makes fulfillment and language much easier. I've worked with previous support staff on upwork and there are simple things we take for granted that they don't understand such as there are 2 Vancouver's one in Canada and the other in the US that is obvious to a Canadian but may not to be others who live abroad. Nikita and Jonathan have been a pleasure to work with and they put their best foot forward to make everything go smoothly. I'd highly recommend !

Teamwork makes the dream work.... But seriously Jonathan, Maureen & Britney have been incredible. We are a new company and engaging with Springboard has been the best decision so far. Totally recommend and appreciate everything the team does.

We were quite unsure about delegating Customer Service for the obvious reasons. But Stefanie and Claudia have completely taken over and are providing great support and care for our customers!

Jonathan & his team are lifesavers! The ol' cliche is we regret not bringing them on sooner. They've been super helpful and allowed us to focus on strategic growth and not down in the trenches. We're happier, our customers have a better experience and Springboard has even advised on platform optimizations of which we've implemented. Everyone wins! Couldn't recommend Springboard enough.

Jonathan is great! Jonathan is super reliable and responsive. We enjoy working with him.

Springboard has been instrumental in helping us scale our CX. The knowledgeable team required little to no onboarding of our tech stack across our entire DTC business which allowed us to hyper focus on our own CX strategy from Day 1. Can confidently say that our CX would not be where it is today without the help of Springboard

Amazing Customer Service!! We have nothing but incredible things to say about Springboard and their talented team. Working with Jonathan specifically, has been so seamless. Their team really helped clean up our customer service inbox when we were drowning in inquires. We could not have done it without them! Thank you Springboard for all of your amazing work!