Don’t Expect them to do More than Push a Computer Key
I have spent well over several thousand dollars with this company over the years buying new and different types of training collars. Up until today I have never asked for support, I have always repaired them on my own. Today I asked if they could send me with two very small screw that hold the battery door closed. He said he could sell me an entire repair kit but not just the screws. Then he corrected himself saying they no longer carried the repair kit. I then asked if he ask the repair technicians if they could find two small screws that I could use since he had told me earlier that the size screws have not changed. He told me he could not sell me two tiny screws because he didn’t have them in the “system on his computer”. I find it outrageous after all the money I have spent with this company and the repairs I took care of on my own, that he couldn’t contact repair and ask if they could give me (or sell me!) two tiny screws for my dog collar. Beware this company is all about selling you new gear at the push of a computer key, but don’t expect then to do anything more than raise a finger to help their customers, even long established customers. There are many companies that sell training collars, I have no doubt there will be a company who better appreciates my patronage.
By Jack K.