SportDOG BrandReviews of sportdog.com

Waste of money. Charged collar and remote for 2 hours after getting it and continued with directions in manual. Worked for 5 seconds, tested the audible sound and it worked fine, then on the 6th second the remote acted as if I didn’t have a battery. Nothing worked, no indicator light blinking and even when I put it back on charger. Nothing works. Better off giving the money spent of this to the Church so it would have been doing something good rather than a product that works as well as a Biden brain.

Do not trust this product. It overheated and burned our dogs neck. 300.00 dollared vet bill for burns/puncture wound from melting into his neck. 117.41 for this product. It should be recalled

My dog developed blisters and lost a significant amount of hair after using the YARDTRAINER 100/100S as directed. When we removed the collar, it was extremely hot to the touch. This was not operator error—it was a product failure. I do not recommend this product and encourage all pet owners to research training collars before purchasing to help prevent this from happening to another animal.

Excellent company to work with. I bought a collar and it turned out to be too big. One call and it was resolved. Customer service is great.

I called twice and spoke with 2 different customer service reps, and both went above and beyond to answer questions, provide solutions, offer discounts and even upgraded shipping due to the urgent nature of our need. They know dogs, they are experts at understanding the reasons behind needing collars or containment and they show it. I would truly work for that company if they had an office on the east coast!

The products are costly and don't work properly. It worked for 1 year, and then the controller wasn't chargeable. The collar was registered with a warranty, but didn't get any support. Is it too expensive for one year? They're not providing support in other countries and selling them there.

I wrote a review not long ago and I now need to update it. At the time of my last review (I gave 3 stars) I had not received communication back from emails I had sent. I have now got to the bottom of why I did not get a response back - and I doubled checked what they said and they were right. Basically I was replying back to an email sent from sports dog/pet safe and what was happening was the email was being changed as I sent it to something with 'sharp' in the address, which meant they never got to see it as it never reached them. Luckily I persevered and used another email address and it got to them. They then rang me and talked me through the problem and resolved it. So now, even though I thought this collar did not have a vibrate function on it, it does!!!! It has different modes to which you need to press a button on the back whilst having the button on the front on the mode number you want it to be set on. Reading the instructions was complex however talking to someone made it easy to resolve!

Well my review is two tier. Customer Service I cannot fault. They were so helpful. My collar was under warranty. It took quite a while to get problem resolved as such but that was through no fault of customer service. However it does lead to a BUT! The replacement collar is not the same as my old one and it no longer has the vibrate (which was a brilliant function to have) with this new collar it looses charge much quicker. I use it twice daily for 2.5 hours total and I would say it lasts about 10 days. I have lost confidence in using it as the button on the side should just make a beep beep sound but sometimes when I have pressed it he has screamed. I know that their is a multitude of set up for this as I read the instructions to try and get to the bottom of why I now seem to shock my dog when I do not want to. The reason I have not emailed back is because I feel so guilty as CS were so good I feel I am being selfish but all I really would like is the identical collar again as I knew if the beep was ignored I then had the vibrate. Rarely did I need to shock. But now I do not have much choice if he ignores the beep. I always sung Sportsdogs praises but if they have completely done with the vibrate I do not think I could fully endorse it anymore. With a sad heart.