Sonora Quest LaboratoriesReviews of sonoraquest.com

Alex in front office at Sun Lakes very rude…

Would leave 0 stars if possible. We asked, repeatedly if our simple blood draw would be covered by Medicare. We were told repeatedly that it was 100% covered. We wanted to check as there was so many reviews saying that they were billed anyway. Well, it happened,. Medicare paid, medicare says we don't owe anything, yet Sonora Quest tells us we do owe, and that Medicare told them we do. Not at all true. They are true scammers trying to make extra money. Called once, talked to them, never heard back. Now we get another bill "final notice" On hold for 45 minutes only to be told, the above. Complete scam. Stay away unless you want added aggravation in your life

Horrible experience!!! Waiting all the day fasting for my blood test, finally when I went there, surprise the card machine wasn't working , they asked me about cash, I gave them $100 but surprise againe they have not change, so they sent me to dispens the money somewhere or to go to another location. What ? Another location, who's going to take me at 4 pm whitout apointment? Rude employees, not interes for patients.

Went to the Sonora quest laboratories on 53rd ave and Thunderbird rd and waited almost an hour to do a urine sample. I’m tired of how our medical insurance and how medical institutes take care of their patients, it’s effing bullsh*t. So Sonora quest explain to your offices that when a person walks in and has to take a urine sample it should not take a hour should only be like 5-10 minutes

We had nothing but bad service from two different Sonora Quest labs and then had a nightmare experience trying to access results, including using the Chat box (worthless) . Staff was indifferent and rude at both locations despite having an appointment. WE went around in circles trying to access results. We have now waited 30 minutes to get through to a live person....will try to use Simon Med after this and am sorry your staff is so ill-trained and nasty to patients.

I’m not quite sure what has happened to this lab. I use to work with them and we use to get tests back in time. It has changed to nearly twice as long to get lab tests results. Not sure if the pathology department or in general all employee departments are understaffed. I’ll have to go to Lab Corp to see if there is a difference. Sad what has happened. They are also sending tests to California they said for testing at Quest. I feel bad for patients in arizona. Patients rely on testing results for their health and if they don’t get them in time during the period promised there are major consequences. * update on this review. I found out today the lab technician messed up my test results and or lost them from the lab, I have been waiting for double the amount of time for my results and they didn’t bother to tell me. My doctor was waiting for the same amount of time calling them to try to see what happened with my test and they didn’t even tell us. This is complete malpractice.because I can’t get treated without this test result I am heading to emergency room to get a test. Terrible awful awful awful lab. I worked with them in pathology for over 12 years and I am disgusted

Used to be you get test results in a day. I’ve been waiting 2 weeks. They don’t give any results until they are all in. Going to start using lab corp or another service. Been lied to 3 times on this wait already. So frustrating and disappointed

Received a bill from them and I don't recognize them or the bill at all. Worse is that it says it's due in two weeks and it's $300. The bill says it was for a visit 14 months ago.