Sonora Quest LaboratoriesReviews of sonoraquest.com

I have never seen this bad of customer service. They treat patients very badly. I wonder how they are still in business when they have such a bad reputation on every reviewing platform.

There has been a billing mistake where they did not contact with my insurance and billed me. I have called their customer support to resolve the issue, nobody answers. I even visited two different locations. They keep saying call this number which nobody picks up. Horrible customer support.

Tammy was my phlebotomist today in Mesa. I only had about a 5 minute wait. Tammy was polite, friendly and very skilled and proficient at her job. I will definitely return here.

If I could give them zero stars I would. Can’t find my bill trying to pay it, but it’s all automated and there is nobody to ask for my account number. If possible, I will never use them again. Maybe hire a human for your billing department.

I had a 2:15 appointment, I was not seen until 3:10. All I heard was the Lab on bell rd. was understaffed and they had a trainee standing aroud joking at the sign in area behind the counter. The woman who drew my blood reiterated this when she drew my blood. This company is totally unprofessional with the excuses they tried to pass off to me as the customer, no wonder why it has a 49% 1 star rating. As a customer, none of these excuses are my responsibility, it all on sonoran labs. I guess the old addage is that you can get blood from a "mushroom". That is exactly how they treat you. The woman gave me attitude once I informed her that I would reach out to the company. Real professionalism all the way around.

I scheduled my appointment on my lunch break at the Gateway location. The room was full, everyone was running late. The room stunk. There was no staff on site to ask questions. Horrible, service. Insurance companies have to do better on contracting other companies.

The phlebotomist Corlene Rassas in my kidney doctors office Dr. Buxton. She is not only an excellent phlebotomist, she is kind and cares about her patients. I don't always go places and receive this customer service which is sad so THANK YOU for being such a special person a great human.

Sonoran quest lab.beware of the new web site!!! they do not list any facilities in sun city ,AZ. that is just insane in my opinion. if you go to the map worthless, it has all the locations dumped in the middle of the screen with no way to expand the screen to locate the office you want to find. then they want to send you to a solutions team website that offers you no solutions at all to complain about the web site. and the people (sammy) that answer the phone at the solutions team phone don't want to hear your complaints, and they let you know that.