Sonora Quest LaboratoriesReviews of sonoraquest.com

1 hour to get appointment cause website can't do anything, no phone #'s. Had to call my doctor to get a working phone# and still took 15 minutes. COMPLETELY INEPT! AND HAVE NOT HAD MY APPOINTMENT YET.

WORST EXPERIENCE! RUINED VACATION FOR US AND SO MANY OTHERS WITH THEIR MISSED TESTING DATES! CANNOT GET AHOLD OF ANYONE AND DELAYED FLIGHT TO HAWAII WITH KIDS. I HATE THIS COMPANY AND NEVER WILL DO USINESS WITH THEM! BOYCOTT THEIR CUT-RATE SERVICES!

I had a horrible experience at Sonora quest lab. Rude staff at front desk (thunderbird) when I got back, even after mentioning various debilitating health conditions and recent stroke gal talked about how it was "just stupid" to have insurance and how she doesn't. Come tell me about it when you get past 20 and health catches up to you. She actually followed the needle hole in the center of the bruise from a lab drawn not an hour before, even I know better and of course, no luck on blood so... Second person did even worse, she began to repeatedly siphon pumping the blood from a small vein in my hand, filling a vial with bloody foam but all foam. This hurt so bad, especially with the vasculitis I told them about repeatedly, at this point I was dry heaving and light headed. I told her what she was doing wasn't right and she needed to stop, she tried to blame me for not drinking enough water, except I am a medical patient with chronic, debilitating health conditions, I am well aware and do drink plenty of water before hand and all day. Because of my health conditions I know to drink water and I have to all the time. I resent being questioned and treated like a child when I know my body and she obviously had NO CLUE in what she was doing. 2 unprofessional phlebotomists, 7 jabs and 1 horrendous blood letting siphoning ritual, 6 vials of blood and a UA never made it to the lab to be tested. I few days later I had to do a re-draw at another quest lab. They managed to get the lab successfully (no issue at all there) but when I went to do the UA the tech came in and was surprised to see the seven cups of pee just stacking up so without gloves he scooped them all up (very glad he didn't drop any!) and took them away telling me to leave mine there when done for whenever it eventually got collected. These draw sites are not only very damaging for a patient but certainly in the reliability of getting a good, safe, uncontaminated sample.

Sonora Quest has not taken enough blood and improperly stored a sample for transport on multiple occasions requiring me to go back and be stuck again. On top of that, they have then double billed my insurance for their collection error, which led to my insurance denying the claim and Sonora Quest looking to me to pay out of pocket or spend more than 20 hours with them and my insurance to clean up their mistakes!

this am did extensive bloodwork at the Sonora Quest Lab RIV located at Banner Health Baseline and Az Ave. Wow! Even got a copy of Profile/Tests given. The best of the best professionalism and service. I asked Tiffanie if I could share the good news. Will always recommend Sonora Quest Lab.