SonderMindReviews of sondermind.com

The worst psychological practitioner I’ve ever met. Bad communication and didn’t say she had a zero policy for prescribing anti-anxiety medication even after finding that they are in my care plan and misleading. I was suffering from intense bipolar mania causing 3 days of sleep deprivation and considering going to be check into a hospital like my doctor friends suggested, she just recommended chamomile tea……… she should lose her license.

The therapist I was connected with was fantastic and I think he could have really helped me to deal with my issues, but Sondermind stood directly in the path of any progress. Firstly, my insurance, which I was assured was accepted, rejected the claim, saying it was submitted incorrectly. I contacted SonderMind twice, both times being met with a total lack of communication. Not one of my queries was EVER responded to, leaving me with a $290+ bill for a single session. The therapist I was working with also reached out to SonderMind and never received a response. Many of the other reviews I've read reflect this same experience, a total lack of care or compassion for their...I don't think they look at them as patents...so, I'll just say revenue streams.

I logged on but I never was connected. No one told me how to work this process and once I did get connected I was never connected to the counselor.

We couldn’t get connected. She sent a message at 12:11pm that she was in the session. I have screenshot picture at near identical time. I’ll get charged and I couldn’t be there according to the system.

I actually thought it was gonna be a virtual with a real person.Evidently not

I had an issue with billing & insurance (btw - their insurance rate is crazy high compared to self-pay). I contacted them 3 times to discuss before my bill was submitted. Twice, I never heard back. On the third, I got a message that it was assigned a case number after over 2 weeks. 2 more weeks later, no update. They of course did issue & charge the invoice, though. They simply don't seem to care about users on the platform. I also had technical issues with the platform. When I reached out to support on that issue, they responded within a day with support that was not very helpful. I moved to a different platform. It's horrible when a platform designed to support mental health provides such frustrating experiences.

My wife and I were talking to Jade Depue on some marriage issues.. I had about 4 sessions and my wife had about 4 sessions. We were suppose to have some follow-ups but never heard back. We both basically told our issues and never had an meeting together with Jade..

Not sure why my appointments were both cancelled with no explanation. So my experience was unhelpful, clearly.