SonderMindReviews of sondermind.com

I was not able to join video conference on any of my electronic devices.

Had difficulty rescheduling with my provider after he had to cancel our meeting due to illness. When I could get back to scheduling, he was booked for the next three weeks. Was finally able to schedule another meeting with him, but it isn't until October.

The app has a lot of errors, poor sign on experiences not remembering settings for biometrics. Messaging is very lagging. The session portion has poor audio and even worse visual and that is when it works. As it seems to have a 50% success rate. The experience with the therapist is great 👍

The app and platform are terrible. It takes forever to load and is extremely glitchy. I cannot scroll through my messages, access the notes from my therapist, or use the various functions and buttons on the site

Nobody got back at me regarding billing.

Your customer service is t good. Your system for talking to a live person for questions is non-existent and you unmatched me from my Therapist instead of unmatching my sons therapist from him. Then, you send recommendations for Psychiatrists instead of Therapists for him. My therapist, who I had to fix things with myself, is the only decent thing about Sondermind.

My therapist is great but billing department customer service is horrible and it’s hard to get in touch with anyone to get things resolved. Lack of communication. It’s not helping my mental health.

Let me first start by saying that I LOVE my therapist. She is helpful and knowledgeable. That is the only reason I gave any stars at all. Unfortunately, the administration for Sondermind is awful. My insurance coded something incorrectly and so I was charged money when I shouldn't have been. It shouldn't have been a big issue. This was not Sondermind's fault, however, they have no phone number for billing help or customer service and when I emailed I just kept getting responses back that made it clear that they had not reviewed my case and they made me act as a middle man calling my insurance company daily for more and more information just to prove I owed them nothing. It would have been one simple phone call, but instead was weeks of chasing my tail while their administration just pushed their work off on me even though it was more difficult for me to access the information. Meanwhile they sent threatening emails daily telling me if I didn't pay them, I'd be blocked from appointments and sent to collections. My insurance company tried to contact them to resolve the issue multiple times in multiple ways and they were unapologetic that there was no way to contact them except waiting days for an email which the insurance can't do. I sent information to them day after day and they told me one thing they needed per email, prolonging the whole issue. My representitive was rude, dismissive and unhelpful. The whole process was a waste of my time. If I was this incompetent when it came to my work, people would die. It's disgusting that we have no recourse when it comes to these lazy administrators who like to get paid to sit around writing unhelpful passive aggressive emails.