SonderMindReviews of sondermind.com

Horrible!!! I spent over an hour on there joke of a website, and scheduled my appointment only to discover that the therapist was in a different city, so I made a new appointment. Guess what? The therapist was in a different city!!! Get it together people. Time is a valuable commodity

Subpar therapy that’s predatory with their billing. Charging me excess fees without clarity, and offering payment plans, then going and taking hundreds of dollars from my account with no notice. Better to just hit your head on a wall than work with them

My therapist, Wendy Bertram was awesome and very helpful. I was told by her and Sondermind that they accepted my insurance. On my way to my fifth session I received a call from Sondermind stating that they no longer accepted my insurance. I then turned around and did not go to the session. Now Sondermind is trying to bill me for sessions saying that oops, they don't take my insurance. Rip Off!

There was no point as during each session it felt like both of us were just watching the clock to end. Than I cancel a session and get a $105 bill that evening. I have insurance coverage by Kiser Permanente and was still charged this much. So now I have ZERO trust for this platform and therapy in general.

They will over charge you and keep sending you bills even when you’re paid up. They tried to say I was out of network when I wasn’t and tried to charge me the full price. They will bill you all at once and cancel/hold your therapy session if it isn’t paid in full. After a couple back and forths with my insurance company and their billing department to determine, I was indeed in network the whole time, they continued to send me bills trying to charge me for sessions I already paid for. Even now, almost a year since stopping with them, they are all a sudden sending me more bills. Do not recommend. They’re horrible, just check out all the other reviews and the better business bureau site if you don’t believe me.

I love my therapist, she is absolutely incredible and I've been seeing her for almost a year now. But, SonderMind is the absolute worse company to do this through. They continue to charge me multiple times in a single day even though I only see my therapist once a week. If I see my therapist once a week, then why am I getting charged for 3-4 sessions 3 times a month???????? It literally makes no sense and I've had ENOUGH. If I could give 0 stars, I would. I'm currently on the phone, waiting to talk to someone as I am typing this out. Wait time is 10 minutes.

Useless as tits on a boar. I threw away $360 on three sessions. My counselor canceled the next session. We scheduled another session but he thought I had changed counselors. Complete waste of time and money.

This is September 7th, I have received 10 emails in the past 5 days from their billing department with conflicting/opposite information regarding insurance and payments... Upcoming charges for appointments several months ago that were 100% covered by insurance, emails that a payment has failed, then apparently they magically found my card two minutes later and my account is active again, just a flurry of bizarre, probably automated emails with no input from me. They have had my current insurance and payment cards for months, and apparently they are just now getting around to billing for appointments several months ago. I called to get a human to sort out anything that they may need from me, but instead after waiting for a half hour I reached a rude representative who didn't seem to care or understand my concern and just kept asking me how she could help me without acknowledging the various emails or even checking my account to investigate for herself. It is several hours later and I am still waiting for the promised call back from her supervisor.