SonderMindReviews of sondermind.com

•Unreliable, rude therapists •Therapists don't follow company policies for contacting clients •Took our money for one session •Expensive, even with insurance

Extremely expensive even with insurance. I’ve been on hold to talk to someone for 40 min because I was billed incorrectly.

The core problem with sondermind is that the person who started and/or is running the company doesn't understand people with mental health issues and what their needs are. I have so much written communication in which I stated directly what I needed and received responses that dismissed the requests. Seems like "customer service" has very strict and ineffective scripts and procedures to follow. Not helpful and very frustrating when all I'm trying to do is get support for mental health. The company seems to cater way more to the therapists and getting them paid. Good luck with accurate payment and getting it resolved every time it's not which is a lot. Hey Mark Frank, do everyone a favor: resign or actually be willing to open your mind to the fact that you don't know what you're doing with this company and learn. Edited: Note their response to my review and many others. It proves my point. A vague offer to correct things (I've already tried that with you sondermind) and yet I don't see anyone getting back on here to say their issues were corrected. Sondermind does not care about transparency. In addition, I received an email saying if I didn't give details my review might be taken down. I don't see how that's fair for Sondermind to control the narrative. They are asking for my order number or email address. Both sondermind and trust pilot already have my email address and I don't have an order number because I'm speaking about multiple interactions during the course of receiving therapy for over a year with sondermind.

I spent a long time trying to give a therapist a chance. We went over the same questions every session, and that is all we did. It was worse than unproductive. It did more harm than good. This was after I had been ghosted by a previous therapist. The next person I tried to match marked me as a no show for therapy due to miscommunication. It was my third strike (throughout the entire experience, with no set schedule and multiple therapists canceling/rescheduling with me.) I was twenty minutes late and she did not show up even though we were scheduled for an hour. Because of her, I have now lost access to therapy entirely.

With my experience it has put me in such a place that I don’t wanna be in.I am anxiety ridden so bad that I cannot eat nothing and crying. What happened was I thought my appointment was on Friday and it was on a Tuesday ,but I never got a reminder no text, email nothing the next day the therapist leave me a message saying you miss your appointment are you OK and charge me $85 and won’t give me my money back ! All she had to do was text me that day of the appointment time to remind me….it was a mistake an honest mistake. She would not work with me and said to me well it’s not me it’s sounder mind they control it. I called Billy and was on the phone for four hours waiting also put my number in for a callback which I never did get so I’m sitting here upset and crying and I cannot sleep because I don’t have that money cause I’m on disability and I’m gonna treat somebody that has PTSD anxiety ridden going into every bad dark place and they’re gonna treat me like that therapist she brought all this on this is the worst place ever !! Please call forward with caution if you only use these people for this company to me all they did was rip me off now I have no money for food !!!!

The WORST online therapy!! Don't do it! Terrible customer care. I needed to update my insurance so my employer can pay and I called everyday, left call back numbers, emailed-- even my therapist tried to reach out and was unable to provide me information! Now I have a bill when my insurance pays. WILL NEVER USE AGAIN

Scheduled a session at the recommendation of my primary care. Even though the time was open on the therapist calendar she wanted to reschedule. I agreed to reschedule for her convenience but received no reminder or even a call or text from her as she certainly had been using that to contact me to schedule when it was convenient for her. End result, a charge of $105 for “no show” to see someone because I am stressed and overwhelmed and all she did was add to my problems and take my money. Horrible experience at the worst possible time and the provider not the service cares enough to correct it.

I have waited since August for a response to my billing problem. Web site is totally unclear about insurance. My therapist was not licensed by Medicare. I have waited for months for a reply to my request for a payment plan. Calls to customer support are never called back. If you are a senior on a fixed income avoid this company at all costs. Donna Zaller 1/2/24