Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 55 reviews with 3 stars · Clear filters
Just getting to know each other right now.
By Keith D.
Response from SonderMind· Mar 2, 2026
Hi Keith, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Provider has good ideas. SonderMind was difficult to start up with provider.
By Thomas
Response from SonderMind· Mar 2, 2026
Hi Thomas, thank you for leaving us a positive review and sharing your feedback with us and the community. If you have something you would like to address with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
The only thing I like about Sondermind is my therapist. The billing department is horrible as I have never received a correct bill and am always overbilled for my sessions.
By Jackie T.
Response from SonderMind· Feb 17, 2026
Hi Jackie, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
The therapist is very nice to talk to, told him l need support while l’m having to leave my home…l don’t get as much as l expected, no advice or ways of coping…
By Mrs Christine T.
Response from SonderMind· Feb 9, 2026
Hi Christine, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Nathan is excellent. SonderMind cuts off the session mid-sentence with no visual warning or time check. That is psychologically problematic.
By Tinker
Response from SonderMind· Jan 27, 2026
Hi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Liked that Lynne was helpful. She listened and gave homework. However, she missed the last two appointments. No call, no message. First time it happened I told her I understand things happen and rescheduled to the next week. (She did offer to work around my schedule to keep the appointment she missed but my schedule was busy.) we rescheduled to the following week and she missed that appointment no message or call. I told her I needed to find another counselor.
By Sad and D.
Response from SonderMind· Jan 27, 2026
Hi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I had a problem with the video. I can't get it to work. I like a later in the day appointment.
By William D.
Response from SonderMind· Jan 19, 2026
Hi William, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
The therapist was great, very helpful, but Your website is a nightmare to navigate and needs some work.
By Sarah
Response from SonderMind· Jan 19, 2026
Hi Sarah, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience! If you have something you would like to address with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
