SonderMindReviews of sondermind.com

The video chat platform used is not user friendly and there is always some interface. My therapist is amazing!!!

Sondermind has dropped the ball multiple times in regard to my authorizations and coordinating appointments. The app crashes and freezes all the time. The customer support is non-existent.

I felt like I was not understood and getting into a deeper trustworthy relationship seemed challenging. I didn't want to openly talk about tough subjects because I didn't feel a lot of compassion.

The only thing that has been good with Sondermind is my therapist. She's been a good match and has been wonderful. The website and app are both full of bugs, which ends up being a pretty debilitating issue because it's a virtual-only healthcare service. The customer service is appalling. If you call, you only get robots, and if you use their messaging system (which they try to force you to do), you'll probably never get a reply. If you do, it's unlikely that the person replying will help you. Do yourself a favor and do virtual therapy somewhere else.

I have been overcharged again and again. Please have your accounting call me at2143641693

My therapist herself is amazing! I cannot say enough great things about her. However, Sonder mind the company that she works for, they suck! Don’t ever try to get a hold of their billing department because they don’t have anyone who truly reaches out to you in a timely manner and when they do, they can never resolve the situation and it is always through email never a live person. So don’t ever reschedule an appointment even if you’re within your time frame to do so and not get charged because they will charge you anyway, and you can never reach anybody to dispute the claim or to get your money back!!!! That has happened to me on several occasions where I was before the 24 hour reschedule. I still got charged for appointments and I did not see her. My therapist is the only reason they’re getting two star.

I received a notification 6 months after my sessions that they will be charging my card as unbeknownst to me my insurance had denied their claim, stating it was due to an incorrect code being submitted. I had specifically chosen the Sondermind provider because they were covered by my insurance. Sondermind gave me very little warning about any issues other than a heads up only three days in advanced that they will be charging me for these services with ZERO explanation as to why insurance isn’t. I’m in contact with my insurance plan who claims that Sondermind did not bill this correctly. It is hard to reach a human at Sondermind to rectify this. On top of everything, the provider was not helpful-provided no advice and was no more qualified any friend or family member I could have simply vented to for the same experience, so not worth my time let alone the hundreds of dollars I have to try to get back now. Gave them two stars because I like the Sondermind app, but otherwise I am extremely disheartened by this experience. A mental health platform needs to have better oversight for their patients. People are going through difficult times in their lives, and it’s issues like this that deter people from getting the help they need, further exacerbating the mental health crises our society is facing.

Website does not work well. Telehealth connection is never stable; audio gets messed up and makes loud static noise over speaking audio (on both ends) so clients must resort to other means of telehealth, Sondermind essentially only serves as a scheduling site at this point. Sondermind website blocks my devices from logging in, I have to maneuver to an “in-cognito” tab everytime I want to log in. It would also be awesome to remove therapists I do not see anymore from my home page. The providers on here are wonderful, but the Sondermind software is far from reliable.