Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 1,893 reviews with 5 stars · Clear filters
Minerva is a wonderful counselor. She really cares and it shows. I am so grateful for her help.
By Laura W.
Response from SonderMind· Nov 9, 2023
Hi Laura, Thank you for taking the time to leave this review! We are so lucky to work with such caring and dedicated clinicians. Best, The SonderMind Team
Competent staff all around. I was initially hesitant about filling out the information to be matched with a therapist. I was worried that I would either have a poor match or I would receive an abundance of messages from therapists trying to get a new client. Neither of those things occured. I have been a Sondermind client for a couple months and already have recommended 3 people to look to this company for the care they are seeking.
By KRS
Response from SonderMind· Nov 9, 2023
Hi KRS, Thank you for this note! We're so glad to hear you found the right therapist for your needs with SonderMind. Best, The SonderMind Team
I am 58 years old and only tried therapy once in my life and could not stand it. I was in a crisis and decided to try to find online therapy and I am so glad I lucked out and found the therapist that I did. My therapist through sondermind is amazing I just can't say anything better about her. She's patient she understands what people can deal with talking with and is just incredible. I have been speaking with her for 3 months now and I look forward to my talks with her. I don't know what everybody else is going through but I just got lucky I think and found the greatest therapist. I'm sorry anybody else has had any problems I do have technical difficulties with the site a lot I don't know why I end up on my phone through the session. All in all it's been so worth
By Kimberly R.
Response from SonderMind· Aug 31, 2023
Thank you for this note! We’re fortunate to work with such dedicated clinicians. Thanks for taking the time to leave us this review.
I matched with my licensed counselor within minutes, navigation on the online portal was simple and I was able to fill out all the necessary paper work first with insurance information. I was able to review the cost, which was just my co-pay like any office visit. I started weekly appointments (my choice) for the fist month, now I started every two week appointments. Appointments are easy to set up via online or texting with my counselor. I started using SonerMind over 2 months now. I have really been able to tackle things from my past, memories and experiences and understand how I felt and why. I've gained some peace. It's a journey, but my counselor has been on it with supportive conversations to experience raw emotions I never let myself have. I'm thankful and very hopeful that once I'm done with this process, I'll be equipped with more tools for my toolbox to deal with life's unexpected twists. Use them if you know how to nagivate online portals and don't want to travel in-person, because the virtual visits are what make it an easy priority to give my mental health a monthly check-up.
By Izzy W.
I had a very positive experience with Sondermind. The first therapist I chose in the matching process turned out not to be a good fit for me, just not my style. I requested a rematch and they asked questions as to why the match wasn't good and what would make it better. The seen m second therapist was a great fit. I've completed several sessions with her and feeling a lot better. Biking has never been an issue. Insurance was billed first and then I was appropriately charged the coinsurance.
By Dara C.
