SonderMindReviews of sondermind.com

They told me it was going to be $31 per session because of my insurance coverage. They charged me $355 for the most mid three sessions of my life.

Counselor just focused

Well Sondermind, it’s been over 2 months and you still HAVE NOT resubmitted the correct insurance information shared with you as per our insurance company to fix the problem you created by incorrectly charging us HUNDREDS of dollars for mental health services that ARE FULLY COVERED by and per our insurance company. How can you get away with this??? No star is not possible so I‘m forced to give 1 star.

Miss Rasheed should find another line of work. I signed on promptly at 10:55 for an 11:00 appointment, per instructions. I hung up after 10 minutes, at 11:10. She said I didn't get on the phone until 11:07 (a lie) and that many docs make you wait up to 30 minutes. I said that's bullcrap ... none of my docs (other than my current therapist) make me wait long, and never a half hour. She said I have to understand that she's licensed in 6 states to which I replied that I don't give a damn. She even admitted she double booked my time slot and I have to understand that too. What a joke. She's horrible ... you guys don't have good reviews ... maybe she should consider another line of work, e.g. ICE agent.

My nurse practitioner took me cold turkey off a benzo that I had taken for 30 years. It was extremely unpleasant. Every physician I have spoken to agrees that the medicine should have been tapered slowly. When I wanted to discuss this with her she declined and wanted to wait two weeks to talk about it. She wrote very confusing emails to me that made it worse. One of the worst health service treatments I have ever experienced

I was matched with a therapist who then scheduled an additional visit. The office sent a link for the appointment which I waited 20 minutes for the therapist. The therapist sent a text that I was a no show and when I told her I was waiting on the meeting her office sent, she apologized and said she would notify Sondermind of the error. Sondermind billed me anyway and I’m still waiting on a resolution. I definitely do not recommend.

I had a great experience with mine until I had a billing issue which they refused to address. The therapy I received was excellent, but the billing department and customer service are not good. It appears that my insurance policy number changed at the beginning of the year and so they didn’t get reimbursed from the insurance company so they billed me for the full amount. Before the payment was due, I contacted them and give him my new insurance information.Next thing I know they charge my credit card for the full amount. Several. emails later they haven’t responded to my request to rebuild the insurance company. All I hear is crickets from customer service. Once they got my money There was radio silence.

I was referred by health insurance to use online platforms and this company requires up front account opening just to look at available therapists (there were 4). I started opening an account and got to the mandatory credit card page and chose to go no further after being called by one "match" (you dont choose me, I choose you). I requested cancelling my account, received confirmation that it was closed and am still being called by employees stating we've "matched". I do not want to be contacted, that's why I did not finish filling out paperwork!