SonderMindReviews of sondermind.com

For the most part I am happy with the company. What I don’t like, is that I do not know what my billing with my insurance is yet and I have been seeing my therapist for a month now. Why can’t we be billed shortly after the sessions so prompt payment can be made and that there will not be a big bill to try to pay?

The whole 3 day missing appointment is bs and annoying especially if the provider can cancel due to family issues but if you do it its held against you

I am not thrilled about the approach to solving my issues. I am a doubter about hypno-therapy but this is the direction my therapist is heading. I feel it is treating a symptom rather than the cause of my issue.

I haven’t had a whole Lotta exposure to this point to really say one way or the other what my experience is I’m still working with the problem at hand so it’s hard to for me to think about what the Service is doing for me.

It is too early for me to comment on the service because my appointment is 4/20/2026.

My provider is a great psychiatrist. Understanding, knowledgeable, and genuinely helpful. She can sometimes talk more than she listens, but it always comes from a place of wanting to help. My main issue has been communication. I never received PA approval for my medication, despite the front desk repeatedly saying they would follow up (twice). This pointed to a pattern of poor communication. The most concerning experience was when I showed up for an important session to discuss discontinuing my prescription, only to be stood up. The appointment had been scheduled a month in advance, and there was no prior notice. I waited the full 30 minutes, hoping she would arrive. Only after the session ended did the front desk call to inform me she was on holiday and offer a new appointment two weeks later. This was very disappointing, especially because I value her as a provider. However, the ongoing communication issues and difficulty reaching her or her team have made it really difficult and disappointing. The team blames the SonderMind interface and how it makes communication harder. I want to be understanding towards them but if they know it is a problem, they should be working to make it better not just taking a loss.

I like my therapist but we may have hit a conflict of interest. I may be reaching out to change providers. I meet with my psychiatrist tomorrow and can let u know then.

While my provider sessions were helpful, obtaining medical records has been extremely frustrating. I have submitted multiple requests and still do not have the documentation needed for my disability claim. The process feels automated, and it is difficult to speak with a real person for urgent issues. Faster records handling and clearer communication are needed.