SonderMindReviews of sondermind.com

Had a hard time navigating the place your text sent me.

The website requires a person to create a login, however there are issues with the site that prevent a person from completing this task. The agent was helpful but she had the same problems. Overall the website is worthless!

I tried to connect and unfortunately for some reason she could not hear me nor could I hear her but I just seen her or what was maybe a picture of her as a screen saver. I sent a message to her in regard to this but did not get any message in return. I do not like this video format dealing with something so personal. Not sure if I will continue with this counseling going forward.

Wasn’t with provider but customer service, getting registered and follow up to assist.

Found them on line Went through enrollment process verifying insurance payment method etc. I had already picked a therapist and appointment date. 3- 4 hours into process and Therapist Nicole texts me to let me know I can have one appointment in March But the second will be in August due to Maternity leave. Why wasn't this part of the profile when I was given 7 therapists to pick from. My time is precious but Sonder stated after follow up call OH well we don't control Therapist Profiles. Can u say WT!!!! 3/23 Please submit a ticket! Ok Lol!!!!! Followed by"If we don’t hear from you, the company may not be able to recognize your review as genuine."

Listen to the patient, don't diagnose from speculation.

Sondermind may be great for practitioners, removing the complexities & hassles of billing & so on, but its customer service for clients is unprofessional & horribly frustrating. I won't go into detail except to say that on three separate occasions now Sondermind has sent me confusing & completely erroneous billing emails. Trying to contact someone to straighten things out is a nightmare. Via phone: I've yet to get to speak to anyone; after being on hold for 10-12 minutes each time I'm told to leave a VM or receive a call-back according to my place in line. I have NEVER received a call-back & I have NEVER received a reply to any voicemail. Via email: I've received a canned reply stating that I'll hear from someone within 8 business days. Out of 4 email attempts about different issues I've received only one response (in 10 business days). All but one billing mistake has eventually been resolved but not without multiple attempts, zero customer service communication & endless frustration. For a company that purports to connect clients with practitioners & smooth the process of communication etc, Sondermind fails in a huge way to make anything at all easier or less frustrating for clients. I wish practitioners would take note & pressure Sondermind to revamp its client services.... or simply find another company to work with to communicate with their clients.

The therapist was good, however my credit card was charged for three sessions from a prior month, even though my insurance fully covers treatment. It isn't possible to contact a live person regarding SonderMind billing, and I didn't receive an email response to my inquiries until after 30 days. The response was very vague and did not answer my billing question. Also, it is not possible to remove your credit card from the SonderMind website. I submitted two emails and two requests on the Sondermind “contact us” website on 12/10 & 12/12/25, and received a very unhelpful response from Sondermind on 1/14/26, over a month later. The unhelpful response they sent was from a “No-Reply” email address.