SonderMindReviews of sondermind.com

Time zones all wong doesnt show up or sync with my google

The billing is a joke. I stopped using Sondermind several months ago (because I can no longer afford therapy) and since then, they've emailed me multiple times about "upcoming charges for recent sessions". The sessions in question were FOURTEEN MONTHS AGO. Once was bad enough, but now that it's happened again, the charges amount to HUNDREDS of dollars. There's no reason for them to suddenly be "finding" that I owe them money after deleting my account; my account was ALWAYS on autopay. Even aside from billing, the service isn't reliable. I missed several sessions because it simply wouldn't connect, or the video quality was non-existent. I had to give up on using the site entirely and meet my therapist on Teams instead, because we had so many problems. If you need to use this service to find a therapist, I recommend asking them if they'll see you privately -- AWAY from Sondermind. Don't rely on their bad connection for your sessions, and don't give them a dime because they will charge you forever.

If I could leave less than 1 star I would. This website sucks! They will over-complicate over-charge you and spam the heck out of you, even when you ask them not to. I was solicited via cell phone, email and the app repeatedly even after I had asked them to stop contacting me. Finally after the second round of spam calls, texts and emails I reached out to support AGAIN. I did not receive any sort of response or resolution for 22 days! 22 DAYS! Absolutely ridiculous! I was not even looking for a therapist at the time when these spam calls, texts and emails began, the second time. Now my current therapist is telling me I may have to delay my next appointment because sondermind is telling her I have no paid, however, when I go to my account is shows no current pending payments due. Sondermind is literally the worst. Way to make a stressful and anxious situation 10x worse! I recommend ANY other option before this! Update -5 stars, I received a response email from sondermind support telling me they were going to cancel my account (even though I am currently seeing a provider of theirs) without me asking for my account to be cancelled.

Sondermind updates their platform but refuses to fix what they have. I have reached out a number of times with no results.

I do not recommend this site to go to for your personal mental health battles, They do not accommodate you if you only want to chat; They instead ignore meeting your needs if you desire to 'only chat' online.. After two therapists ignored my needs I was left to feel this way. This is the exact reason why so many people lose their battle with mental health issues and act on their thoughts because of being denied help when they reach out for it.

non responsive when i had an urgent task come up and needed to reschedule, then charged me $100 no show fee when my visits have been $15

I have had nothing but trouble with this system. I love my therapist, which is the only reason I continue to use it. Or else, I would not still be using it.

Can't explain why they are billing me monthly when I was not notified