Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 112 reviews with 4 stars · Clear filters
SonderMind exercises timely and thorough communication. I would have rated higher except for there have been times when posted on my dashboard that my upcoming appointment was a video and not in-person appointment or was an in-person and not a video appointment.
By Bruce S.
Response from SonderMind· Aug 28, 2025
Hi Bruce, thank you for your honest feedback! We’re always looking for ways to improve, and will be sure to share this with the appropriate team.
It's a little too soon to give a complete review. Have to get comfortable.
By seacobra
Response from SonderMind· Aug 28, 2025
Thank you so much for taking the time to give us your feedback!
My therapist is fantastic. However, this constant data collection on the part of Sondermind is annoying. The process of therapy does not invoke instant results that can be recorded and quantified. You deliver a valuable service, but understand your corporate mentality of obtaining immediate results is a deterrent.
By Joe S.
Tommy was great but we struggled with the zoom platform and finally went to MS Teams - wasted almost half the session. Good to see each other in stress I suppose...
By Charlie T.
Easy to get on session call. My therapist is easy to talk to. Billing has been a challenge though
By Jan K.
I am glad that Sue listens to me and my all over the place comments. I don't really know what I want. I'm just sad most of the time.
By Karen C.
Response from SonderMind· Apr 9, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
As a therapist with Sondermind I love working here compared to other online companies for these reasons: My clients!!! The ability ability to see clients with good video and audio on my cellphone! The feature to transfer with a small fee my pay immediately into my debit card. And lots more. Please join me on Sondermind. I look forward to meeting and working with you! 💖
By Lisa D.
Response from SonderMind· Apr 2, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The counselors are easy to talk to. They seem very knowledgeable about you situation
By Margie H.
